Job Overview
Employment Type
Full-time
Hourly
Work Schedule
Flexible
Day Shifts
Benefits
Day One Benefits
recognition programs
Competitive hourly base pay
travel discounts program
401(k) program with company match
paid vacation days
paid sick days
Employee Stock Purchase Program
Tuition Reimbursement
Learning and advancement opportunities
Job Description
Hilton Grand Vacations is a renowned hospitality company committed to providing exceptional vacation experiences to guests and owners worldwide. Known for its award-winning service and innovative vacation ownership options, Hilton Grand Vacations operates a variety of resorts in sought-after destinations, including the Scottsdale Links Resort. The company is recognized as a leader in the travel and hospitality industry, noted for its employee-friendly culture and dedication to growth and excellence. It has garnered numerous accolades such as inclusion in Newsweek's Top 100 Most Loved Workplaces list in 2021 and 2022, winning prestigious Stevie Awards for Company of the Year in Hospitality and Leisure, and being listed as a top company in Travel and Hospitality by LinkedIn. Hilton Grand Vacations fosters a supportive work environment where employees are encouraged to grow professionally and personally through various learning and advancement opportunities. They are an equal opportunity employer valuing diversity, and they ensure reasonable accommodations for individuals with disabilities throughout the employment process.
The Full-Time Front Desk Clerk position at Hilton Grand Vacations Scottsdale Links Resort plays a pivotal role in delivering outstanding guest service by managing the front desk operations efficiently. This year-round, full-time role involves welcoming and checking in guests and owners, responding promptly to their requests, managing reservations and changes, and handling financial transactions including generating invoices and collecting payments. The Front Desk Clerk is also responsible for maintaining safety deposit boxes, coordinating housekeeping and maintenance requests, and ensuring the front desk is well-stocked and organized. Working collaboratively as part of a team is essential to this role, as is the ability to adapt to the dynamic needs of a busy resort environment. The position offers competitive hourly pay and is supported by comprehensive benefits from day one, including paid vacation, sick days, 401(k) with company match, and various employee recognition programs. This role is perfect for individuals who enjoy multi-tasking, interacting with diverse guests, and contributing to memorable vacation experiences in a vibrant and rewarding workplace.
The Full-Time Front Desk Clerk position at Hilton Grand Vacations Scottsdale Links Resort plays a pivotal role in delivering outstanding guest service by managing the front desk operations efficiently. This year-round, full-time role involves welcoming and checking in guests and owners, responding promptly to their requests, managing reservations and changes, and handling financial transactions including generating invoices and collecting payments. The Front Desk Clerk is also responsible for maintaining safety deposit boxes, coordinating housekeeping and maintenance requests, and ensuring the front desk is well-stocked and organized. Working collaboratively as part of a team is essential to this role, as is the ability to adapt to the dynamic needs of a busy resort environment. The position offers competitive hourly pay and is supported by comprehensive benefits from day one, including paid vacation, sick days, 401(k) with company match, and various employee recognition programs. This role is perfect for individuals who enjoy multi-tasking, interacting with diverse guests, and contributing to memorable vacation experiences in a vibrant and rewarding workplace.
Job Requirements
- High school graduate
- Prior customer service and cash handling experience preferred
- Professional demeanor
- Proficient English language, both verbally and in writing
- Ability to multi-task responsibilities and prioritize
- Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands
Job Qualifications
- Prior customer service and cash handling experience preferred
- High school graduate
- A professional demeanor
- Proficient English language, both verbally and in writing
- Ability to multi-task responsibilities and prioritize
- Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands
Job Duties
- Check in and out Owners and Guests
- Respond to guests requests
- Assists guests with reservations or changes
- Generates invoices and collects payments
- Maintains safety deposit boxes
- Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel
- Work as a team with co-workers to complete check lists and daily duties
- Prepares and consistently restocks the front desk with supplies
- Other duties as requested by your leader
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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