Front Desk Clerk

Eugene, OR, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $16.00 - $17.00

Benefits

Dental Insurance

employee discount

Health Insurance

Paid Time Off

Vision Insurance

Job Description

About: This position is with a reputable hotel located in Eugene, OR, known for delivering exceptional guest services and a comfortable lodging environment. The hotel operates 24/7, ensuring that all guests receive attentive service regardless of the time of day. The establishment prides itself on maintaining a clean, welcoming, and secure atmosphere where guests can relax and enjoy their stay. With a dedicated team of professionals, the hotel emphasizes maintaining high standards of hospitality and operational efficiency. This part-time Front Office position offers an hourly wage between $16.00 and $17.00, providing an excellent opportunity for individuals to contribute to a dynamic hospitality environment while gaining valuable experience in the hotel industry.

This role specifically calls for an individual to perform a variety of crucial front desk operations including answering and transferring phone calls, checking guests in and out, handling reservations, and interacting personally with guests to provide excellent customer service. The successful candidate will perform functions related to guest registration, reservations management, and revenue collection while ensuring a friendly and professional service environment. Responsibilities extend to managing communications between departments, coordinating housekeeping for VIP guests, and assisting with training and supporting team members to uphold brand quality standards. The part-time nature of the job requires flexibility with shifts and a strong commitment to the brand's service culture. This position offers an engaging work environment ideal for those passionate about customer service and hospitality management and prefers hands-on roles that involve interactive guest relations and administrative tasks. The Front Office associate plays a vital role in ensuring smooth daily operations, guest satisfaction, and overall enhancement of the guest experience, making it a critical position for the hotel's success and reputation.

Job Requirements

High school diploma or GED preferred
Six months to one year related experience preferred
Ability to maintain confidentiality of business and financial matters
Good interpersonal skills
Ability to communicate effectively verbally and in writing
Ability to work in a fast-paced, high-energy environment
Basic knowledge of hotel operations or ability to learn quickly
Ability to work as a team player
Dedicated, hard-working and self-motivated
Good time management skills, multi-tasking and prioritization
Flexibility to adjust work priorities
Practice safety standards at all times
Computer skills required
Knowledge of emergency equipment and procedures
Prompt and regular attendance
Willingness to work flexible hours including overtime
Compliance with uniform and professional behavior standards
Ability to follow management requests and act as a team player
Participation in mandatory job training and meetings
Adherence to policies and employee handbook
Immediate reporting of suspicious activities
Ability to complete brand standard and service training
Ability to relocate to Eugene, OR before starting work

Job Qualifications

High school diploma or GED preferred
Six months to one year related experience preferred
Ability to maintain confidentiality of business and financial information
Good interpersonal skills
Ability to work courteously, tactfully and patiently with associates, management, guests and vendors
Effective verbal and written communication skills
Excellent telephone manners
Ability to work in fast-paced and demanding environment
Basic knowledge of hotel operations or ability to learn quickly
Team player
Dedicated, hard-working and self-motivated
Good time management, multi-tasking and prioritization skills
Flexibility to adjust work priorities
Practice safety standards
Computer skills
Knowledge of emergency equipment and procedures

Job Duties

Provide exceptional customer service to all hotel guests making their stay comfortable and accommodating while achieving team and brand goals
Perform quality assurance requirements for department
Communicate with manager regarding status of groups
Communicate with housekeeping regarding VIP arrivals and expediting VIP rooms
Communicate pertinent shift information to manager, supervisor and team members verbally and in writing via log-book
Pass on pertinent information to next shift including group information, current selling strategy and follow-up required for guests or shift responsibilities
Assist team with training, supplies and support to consistently provide brand quality service
Register guests, assign rooms and issue room keys
Make courtesy calls to guests to assure their satisfaction
Schedule and make wake-up calls
Receive and transmit messages
Keep records of occupied rooms and guests’ accounts
Make and confirm reservations
Present statements to and collect payments from departing guests
Provide solutions to problems for guests, associates and management using empowerment to exceed expectations and resolve conflicts
Schedule dry cleaning service and deliver to guest rooms
Perform administrative functions including faxing, copying, mailing and clerical duties
Implement and monitor guest honors program
Maintain clean and organized work area
Stock printers and guest supplies at front desk
Clean and maintain lobby area
Post grocery-shopping tickets
Coordinate meeting room function book and food and beverage setups
Post charges and expenses for meeting room guests
Deliver requested amenities to guest rooms
Verify bucket-check against computer information
Count drawers, make deposit drop and verify
Close and balance shift
Document maintenance requests
Perform minor maintenance and housekeeping duties as needed
Remain highly visible and available to guests at all times
Administer key control properly
Train new associates
Complete maintenance work orders promptly
Understand and implement brand service culture
Perform shift checklist responsibilities
Support team members with daily workload
Perform other duties as required