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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $20.00 - $21.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401k Retirement Plan
Tuition Assistance
discounted room rates
Training and Development
Career advancement opportunities
Job Description
Concord Hospitality is a renowned hotel management company that prides itself on creating exceptional hospitality experiences. With a commitment to quality, integrity, community, profitability, and fun, Concord Hospitality has developed a strong reputation for delivering outstanding service while fostering a positive and supportive work environment. The company manages a portfolio of hotels where associates are highly valued and treated with respect, ensuring a culture where professional development and career growth are encouraged. Concord Hospitality emphasizes an Associate First policy, making it a preferred employer in the hospitality industry. They offer a comprehensive benefits package that reflects their dedication to employee... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a customer service or front desk position
- Ability to provide excellent customer service
- Strong communication skills
- Ability to handle cash transactions accurately
- Knowledge of hotel safety and emergency procedures
- Must be proactive, responsive and have a caring attitude
- Ability to work flexible hours including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- Previous experience in front desk or guest services role preferred
- Excellent communication and interpersonal skills
- Strong problem-solving and multitasking abilities
- Ability to work in a fast-paced environment
- Proficient with basic computer applications
- Strong attention to detail and organizational skills
Job Duties
- Assist guests efficiently, courteously and professionally at all times
- Maintain a high level of service and hospitality
- Promptly and effectively deal with guest concerns or issues ensuring satisfaction in a timely manner
- Post guest charges, collect payments and follow cash handling procedures
- Handle guest mail and messages with respect to privacy and professionalism
- Be knowledgeable of the hotel brand and various programs including travel programs and special offers
- Communicate effectively with various departments and management about guest comments and concerns
- Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
- Have full knowledge of hotel safety and emergency procedures
Job Criteria
Experience
No experience required
Job Location
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