Front Desk Clerk

Concord Hospitality is a respected leader in the hotel industry known for fostering an inclusive and engaging work environment where employees are valued and treated with respect. Concord operates a range of hotels where quality guest service and operational excellence are a priority. With a culture founded on five Cornerstones—Quality, Integrity, Community, Profitability, and Fun—Concord Hospitality prides itself on providing a positive work atmosphere that encourages professional growth and rewarding career advancement opportunities. The company demonstrates a strong commitment to hiring the best associates in the market and provides numerous programs to support employee development, engagement, and satisfaction. As a drug-free workplace and an Equal Opportunity Employer, Concord ensures all associates work in a safe, fair, and supportive environment. Full-time employees benefit from comprehensive medical, dental, and vision coverage, life insurance, disability options, 401K plans, tuition assistance, and discounted room rates at Concord-managed hotels, among other perks.

The Front Desk & Guest Care position at Concord Hospitality is pivotal to the guest experience as it offers the first and most frequent interaction point for guests. A Front Desk Clerk or Guest Services Clerk serves as the welcoming face and communication hub of the hotel, embodying the essence of hospitality with a focus on proactive, responsive, and compassionate service. This role requires a person with a winning personality who enjoys engaging with others and takes great responsibility in ensuring each guest's stay is seamless and memorable. Responsibilities include assisting guests efficiently and courteously, handling guest inquiries, posting charges, collecting payments, and following strict cash-handling procedures. The position also demands responsiveness in dealing with guest concerns and collaborating effectively with various hotel departments to uphold the highest standards of guest satisfaction. Knowledge of the hotel brand, travel programs, and special offers is essential, as is the ability to maintain privacy and professionalism with guest mail and messages. The front desk team member must also be well-versed in hotel safety and emergency protocols. Being the hub of the hotel, this role involves answering incoming calls, greeting lobby visitors, and providing assistance to team members as needed. For associates who are passionate about hospitality and wish to be part of a fun, supportive team that values personal and professional development, this position at Concord Hospitality offers an excellent opportunity to grow and thrive in the hotel industry.