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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401K options
Tuition Assistance
discounted room rates
Paid Time Off
Training and Development
Job Description
Concord Hospitality is a respected leader in the hotel industry known for fostering an inclusive and engaging work environment where employees are valued and treated with respect. Concord operates a range of hotels where quality guest service and operational excellence are a priority. With a culture founded on five Cornerstones—Quality, Integrity, Community, Profitability, and Fun—Concord Hospitality prides itself on providing a positive work atmosphere that encourages professional growth and rewarding career advancement opportunities. The company demonstrates a strong commitment to hiring the best associates in the market and provides numerous programs to support employee development, engagement, and satisfaction. As a... Show More
Job Requirements
- High school diploma or equivalent
- prior customer service experience preferred
- strong communication skills
- ability to handle multiple tasks in a fast-paced environment
- basic computer proficiency
- excellent organizational skills
- flexible availability including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- previous experience in hospitality or customer service preferred
- strong communication and interpersonal skills
- ability to handle cash transactions accurately
- knowledge of hotel operations and safety procedures
- proficiency in using front desk software and phone systems
- demonstrated ability to remain calm and professional under pressure
Job Duties
- Assist guests efficiently, courteously and professionally at all times
- maintain a high level of service and hospitality
- promptly address and resolve guest concerns or issues
- post guest charges and collect payments following cash handling procedures
- handle guest mail and messages with privacy and professionalism
- communicate effectively with various departments and management about guest comments and concerns
- respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance
- have full knowledge of hotel safety and emergency procedures
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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