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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $15.50 - $16.50
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Employee wellness programs
Job Description
Concord Hospitality is a respected hotel company known for its commitment to high-quality service, community involvement, and employee-centered culture. The company cherishes its five foundational Cornerstones: Quality, Integrity, Community, Profitability, and Fun, which guide its operations and interactions. Concord Hospitality strives to create an inclusive and respectful workplace, ensuring that every associate feels valued and supported. They prioritize hiring the best talent in the hospitality industry and offer opportunities for personal and professional growth. With its Associate First policy, Concord fosters a supportive environment where employees' contributions are recognized and rewarded, making it an attractive employer for those passionate about... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience preferred
- Ability to communicate effectively and professionally
- Strong interpersonal skills
- Attention to detail
- Ability to handle cash transactions accurately
- Basic computer skills
- Availability to work flexible hours
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Excellent verbal and written communication skills
- Strong interpersonal skills and a friendly, approachable demeanor
- Ability to multitask and work efficiently in a fast-paced environment
- Basic computer proficiency and familiarity with hotel management software is a plus
- Knowledge of cash handling procedures
Job Duties
- Assisting guests efficiently, courteously and professionally at all times
- Maintain a high level of service and hospitality
- Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
- Post guest charges, collect payments and follow all cash handling procedures as required by Concord
- Handle guest mail and messages with respect to privacy and professionalism
- Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
- Be a great communicator to various departments and management on guest comments and concerns
- Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
- Have full knowledge of hotel safety and emergency procedures
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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