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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $16.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Team driven culture
Employee assistance program
Career growth opportunities
Reduced room rates
employee discount
flexible schedule
Parental leave
Job Description
Hotel Equities is a distinguished multi-award-winning hotel development and hospitality management company renowned for its commitment to excellence and guest satisfaction. With a comprehensive portfolio of hospitality properties, Hotel Equities stands out in the industry by delivering exceptional service, innovative management, and fostering growth within the communities it serves. The company's dedication to operational excellence and team-driven culture has established it as a leading name in hotel development and management across various locations in the United States. Their professional approach and consistent standards ensure that guests receive an outstanding experience at every property under their care.
The current oppo... Show More
The current oppo... Show More
Job Requirements
- Must be able to speak, read, write and understand the primary language used in the workplace
- able to stand and exert mobility for up to four hours
- able to lift up to 20 lbs occasionally
- grasping, writing, standing, sitting, walking, repetitive motions, bending and climbing required
- ability to hear and see continuously during work
- manual dexterity for operating office equipment
- ability to work flexible schedule including nights, weekends and holidays
- passion for customer service
- strong communication skills
- ability to complete paperwork and handle cash
Job Qualifications
- High school diploma or equivalent
- experience with Marriott, Hilton, IHG, Wyndham or Hyatt standards and processes
- good verbal and written communication skills
- basic computational and computer skills
- extensive knowledge of hotel services and local area
- ability to handle guest concerns diplomatically
- strong problem-solving and customer service skills
Job Duties
- Greet and welcome guests upon arrival
- register guests into the computer verifying reservation and payment details
- promote preferred guest programs and provide recognition
- accept payment and maintain house bank
- manage guest complaints promptly and professionally
- answer telephone and in-person inquiries accurately
- assist guests with luggage and provide local area information
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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