Front Desk Clerk

Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Range $21.00 - $23.00
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Work Schedule

Flexible
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Benefits

recognition programs
Health Insurance
Dental Insurance
Vision Insurance
Paid vacation
Travel Discounts
Employee assistance program
Learning and advancement opportunities

Job Description

Hilton Grand Vacations is a renowned leader in the hospitality industry, specializing in providing exceptional vacation experiences through its upscale resort properties and vacation ownership opportunities. With a strong commitment to quality and customer satisfaction, Hilton Grand Vacations aims to create memorable getaways for its guests by offering high-standard accommodations, excellent service, and a welcoming atmosphere. The company is recognized not only for its luxurious resorts but also for its supportive and people-first work culture that values diversity, inclusion, and employee growth. Hilton Grand Vacations has consistently earned accolades such as being named to Newsweek’s Top 100 Most Loved Workplaces in 2021 and 2022, receiving multiple Stevie Awards for achievements in hospitality and business growth, and being certified as a Great Place to Work. These honors reflect the dedication Hilton Grand Vacations has to both its guests and its employees, helping them reach their goals while building a sustainable career.

We are currently seeking a Front Desk Clerk to join our dynamic Hilton Grand Vacations family. This role offers an hourly wage of $21.00 to $23.00 and is an excellent opportunity for candidates who thrive in a fast-paced, guest-focused environment. As a Front Desk Clerk, you will serve as the first point of contact for guests and owners checking in and out of the resort. Your role is vital in ensuring a smooth and welcoming experience by responding promptly to guest requests, handling reservations and payment transactions, and coordinating with housekeeping and maintenance teams to address any needs during the guest's stay. This position requires a professional demeanor, excellent communication skills, and the ability to multi-task effectively while maintaining a positive attitude. Employees at Hilton Grand Vacations benefit from comprehensive health care options including medical, dental, and vision insurance, along with a rich program of paid vacation, travel discounts, and personal recognition initiatives. Our commitment to your well-being includes access to an Employee Assistance Program for mental and physical health support, as well as numerous opportunities for learning and career advancement. If you are motivated to help guests enjoy their ideal vacation and want to grow professionally in a respected and award-winning hospitality company, this is the perfect role for you.

Job Requirements

  • Prior customer service experience
  • professional demeanor
  • proficient in the English language both verbally and in writing
  • ability to multi-task responsibilities and prioritize
  • flexibility to adapt to schedule changes and cover shifts on short notice
  • anticipates customer needs and thinks about how work impacts customers
  • builds confidence in self and others with honest and diligent interactions

Job Qualifications

  • Prior customer service experience
  • professional demeanor
  • proficient in the English language both verbally and in writing
  • ability to multi-task responsibilities and prioritize
  • flexibility to adapt to schedule changes and cover shifts on short notice
  • anticipates customer needs and thinks about how work impacts customers
  • builds confidence in self and others with honest and diligent interactions
  • previous front desk clerk experience preferred
  • cash handling experience preferred

Job Duties

  • Check in and out owners and guests
  • respond to guests' requests
  • assist guests with reservations or changes
  • generate invoices and collect payments
  • maintain safety deposit boxes
  • receive housekeeping and maintenance requests or work orders and contact accurate departmental personnel
  • work as a team with co-workers to complete checklists and daily duties
  • prepare and consistently restock the front desk with supplies
  • perform other duties as requested by leaders

Job Criteria

Experience

Mid Level (3-7 years)


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