Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
recognition programs
Travel Discounts
Paid vacation
paid sick days
Employee assistance program
401k plan
Tuition Reimbursement
Employee Stock Purchase Program
Job Description
Hilton Grand Vacations is a renowned leader in the vacation ownership industry, steadfast in its commitment to innovation, quality, and sustained growth. With a vast portfolio of resorts and properties, Hilton Grand Vacations offers exceptional vacation experiences combined with dedicated service and high standards.
This company operates within the hospitality sector, specializing in delivering memorable stays through superior accommodation services and guest experience management. Their team comprises passionate professionals who strive to create positive, lasting impressions for every owner and guest.
As a Front Desk Clerk for Hilton Grand Vacations, you play a vital role as the first point of contact for guests and owners alike. This position demands excellence in customer service and multitasking abilities to ensure all interactions are positive and smooth. The role involves checking guests in and out of properties, managing reservations, handling payments, and responding promptly to guest requests.
The Front Desk Clerk must maintain accurate and up-to-date records within the computerized reservations system and coordinate with housekeeping and maintenance to ensure that guest needs are met efficiently. This position also requires the preparation and restocking of the front desk with necessary supplies and materials like arrival packets.
Additionally, the Front Desk Clerk provides valuable information regarding local attractions and resort amenities, enhancing the overall guest experience. You will be responsible for generating invoices, collecting payments, and managing safety deposit boxes.
This role is ideal for someone who has excellent communication skills, a courteous and professional demeanor, and can maintain composure when resolving difficult situations with upset guests. Flexibility is essential because the ability to adapt to schedule changes and cover shifts on short notice is often required to meet fluctuating business demands.
Hilton Grand Vacations supports its full-time team members with a comprehensive benefits package including medical, dental, and vision insurance from day one. Other benefits such as recognition programs, travel discounts, paid vacation, paid sick days, employee assistance, a 401(k) program with company match, tuition reimbursement, and employee stock purchase programs add significant value to the employment experience.
The company promotes equal opportunity employment and embraces diversity in its workforce. They are committed to providing accommodations to individuals with disabilities throughout the hiring process and during employment. This role offers not just a job but an opportunity to grow professionally within a respected global hospitality brand while contributing to unforgettable guest experiences.
This company operates within the hospitality sector, specializing in delivering memorable stays through superior accommodation services and guest experience management. Their team comprises passionate professionals who strive to create positive, lasting impressions for every owner and guest.
As a Front Desk Clerk for Hilton Grand Vacations, you play a vital role as the first point of contact for guests and owners alike. This position demands excellence in customer service and multitasking abilities to ensure all interactions are positive and smooth. The role involves checking guests in and out of properties, managing reservations, handling payments, and responding promptly to guest requests.
The Front Desk Clerk must maintain accurate and up-to-date records within the computerized reservations system and coordinate with housekeeping and maintenance to ensure that guest needs are met efficiently. This position also requires the preparation and restocking of the front desk with necessary supplies and materials like arrival packets.
Additionally, the Front Desk Clerk provides valuable information regarding local attractions and resort amenities, enhancing the overall guest experience. You will be responsible for generating invoices, collecting payments, and managing safety deposit boxes.
This role is ideal for someone who has excellent communication skills, a courteous and professional demeanor, and can maintain composure when resolving difficult situations with upset guests. Flexibility is essential because the ability to adapt to schedule changes and cover shifts on short notice is often required to meet fluctuating business demands.
Hilton Grand Vacations supports its full-time team members with a comprehensive benefits package including medical, dental, and vision insurance from day one. Other benefits such as recognition programs, travel discounts, paid vacation, paid sick days, employee assistance, a 401(k) program with company match, tuition reimbursement, and employee stock purchase programs add significant value to the employment experience.
The company promotes equal opportunity employment and embraces diversity in its workforce. They are committed to providing accommodations to individuals with disabilities throughout the hiring process and during employment. This role offers not just a job but an opportunity to grow professionally within a respected global hospitality brand while contributing to unforgettable guest experiences.
Job Requirements
- High school diploma or equivalent
- 6 months customer service experience
- Proficient English language skills
- Ability to communicate verbally and in writing
- Professional attitude and presentation
- Flexibility to work varied shifts and cover schedules on short notice
- Ability to multi-task and prioritize duties effectively
Job Qualifications
- Proficient English language and interpersonal skills with the ability to communicate both verbally and in writing
- A courteous, professional attitude and presentation needs to prevail when handling upset guests and difficult situations
- Flexibility to adapt to schedule changes and cover shifts in short notice to meet business demands
- Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands
- 6 months customer service experience
- Front desk or guest services agent experience is advantageous
- Experience handling cash or credit card transactions is advantageous
- Experience in resort hospitality or related industry is advantageous
Job Duties
- Ensure that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests
- Inputs information into the computerized reservations system to update and maintain records
- Accesses a reservation system to resolve unit availability and assists guests with reservations or changes as the need arises
- Generates invoices and collects monies due through the rental program and through merchandise sales
- Maintains safety deposit boxes
- Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel
- Prepare and consistently restock the front desk with supplies including preparing arrival packets
- Provides information on area attractions and resort amenities
- Type correspondence and reports for management as needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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