Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Retirement Plan
Paid Time Off
Employee Discounts
Training and Development
Culture of diversity and inclusion
Job Description
Marriott St. Louis Grand is a distinguished hotel located in the heart of Saint Louis, Missouri, offering guests a premium hospitality experience. As part of Marriott International, one of the world’s leading hospitality companies, this hotel embodies the brand’s commitment to excellence, comfort, and unforgettable service. Marriott International is renowned for its dedication to diversity, inclusion, and creating welcoming environments both for guests and employees. Marriott St. Louis Grand continues this tradition, providing employment opportunities that promote growth, respect, safety, and a culture of collaboration.
The role offered at Marriott St. Louis Grand is a full-time, non-management position in the Rooms and Guest Services Operations category. This position involves working primarily during the evening shift and is well-suited for individuals with prior hotel experience, though it is not required. This role centers around delivering exceptional guest service by managing the guest check-in and check-out process, handling payment transactions, and responding to guest inquiries and requests. Employees in this position are expected to ensure that guests experience a smooth and welcoming arrival and departure, as well as to provide assistance regarding hotel amenities and local attractions.
Specifically, the role requires processing all guest arrivals through confirming reservations, assigning rooms, distributing and activating room keys, and handling various forms of payments including cash, checks, and credit or debit cards. The employee will be responsible for processing guest folios, including disputed charges and late check-out fees, while maintaining accuracy and confidentiality. Coordination with housekeeping is essential to ensure rooms are prepared impeccably for incoming guests. Additionally, employees must manage communication relating to parking, luggage assistance, and other guest services.
The role also requires maintaining accurate daily reports on arrivals, departures, special guest requests, cashier reports, and end-of-day balance reconciliation. Employees must comply with all safety and security guidelines, present a professional appearance, and uphold Marriott's standards of guest relations, including assisting guests with disabilities and addressing their needs with genuine care and respect. This position demands excellent communication skills, professionalism, and the ability to stand, sit, or walk for extended periods. Lifting or moving objects weighing up to 10 pounds may also be involved.
Working at Marriott St. Louis Grand offers the chance to be part of a globally recognized hospitality brand that values its employees and fosters personal and professional growth. Marriott Hotels strive to innovate the art of hospitality, offering employees a vibrant and diverse workplace where passion meets purpose. Employees join not only an incredible team but also a worldwide community where they can achieve their best work and develop into their best selves. Marriott’s commitment to equal opportunity and nondiscrimination ensures a supportive and inclusive environment where every team member feels valued and respected. This role is an excellent opportunity for those seeking to begin or advance their careers in hotel guest services within a prestigious and globally established company.
The role offered at Marriott St. Louis Grand is a full-time, non-management position in the Rooms and Guest Services Operations category. This position involves working primarily during the evening shift and is well-suited for individuals with prior hotel experience, though it is not required. This role centers around delivering exceptional guest service by managing the guest check-in and check-out process, handling payment transactions, and responding to guest inquiries and requests. Employees in this position are expected to ensure that guests experience a smooth and welcoming arrival and departure, as well as to provide assistance regarding hotel amenities and local attractions.
Specifically, the role requires processing all guest arrivals through confirming reservations, assigning rooms, distributing and activating room keys, and handling various forms of payments including cash, checks, and credit or debit cards. The employee will be responsible for processing guest folios, including disputed charges and late check-out fees, while maintaining accuracy and confidentiality. Coordination with housekeeping is essential to ensure rooms are prepared impeccably for incoming guests. Additionally, employees must manage communication relating to parking, luggage assistance, and other guest services.
The role also requires maintaining accurate daily reports on arrivals, departures, special guest requests, cashier reports, and end-of-day balance reconciliation. Employees must comply with all safety and security guidelines, present a professional appearance, and uphold Marriott's standards of guest relations, including assisting guests with disabilities and addressing their needs with genuine care and respect. This position demands excellent communication skills, professionalism, and the ability to stand, sit, or walk for extended periods. Lifting or moving objects weighing up to 10 pounds may also be involved.
Working at Marriott St. Louis Grand offers the chance to be part of a globally recognized hospitality brand that values its employees and fosters personal and professional growth. Marriott Hotels strive to innovate the art of hospitality, offering employees a vibrant and diverse workplace where passion meets purpose. Employees join not only an incredible team but also a worldwide community where they can achieve their best work and develop into their best selves. Marriott’s commitment to equal opportunity and nondiscrimination ensures a supportive and inclusive environment where every team member feels valued and respected. This role is an excellent opportunity for those seeking to begin or advance their careers in hotel guest services within a prestigious and globally established company.
Job Requirements
- High school diploma or equivalent
- Prior hotel experience preferred but not required
- Ability to work full-time evening shifts
- Good communication skills
- Ability to handle cash and payment processing
- Ability to lift or move objects up to 10 pounds
- Professional appearance and demeanor
Job Qualifications
- High school diploma or equivalent
- Strong customer service skills
- Effective communication skills in Spanish and English
- Ability to handle monetary transactions accurately
- Familiarity with hotel front desk operations preferred but not required
- Ability to work well in a team environment
- Ability to stand, sit or walk for extended periods
- Basic computer skills
Job Duties
- Process guest check-ins by confirming reservations, assign rooms and activate room keys
- Handle payment transactions including cash, checks, debit and credit cards
- Process guest folios including disputed charges and late check-out fees
- Attend to guest inquiries, requests, and complaints through phone or in-person
- Coordinate with housekeeping to ensure rooms are ready for guest arrivals
- Provide guests and visitors with information and directions regarding hotel services and local points of interest
- Prepare and review daily reports on arrivals, departures, special requests, and cashier reconciliations
Job Criteria
Experience
No experience required
Job Location
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