Front Desk Clerk

Marriott International is a globally recognized hospitality company operating a broad portfolio of hotels and lodging facilities. Known for its commitment to quality and exceptional service, Marriott International is a leading name in the hotel industry. This specific opportunity is with the Oakland Marriott City Center, situated at 1001 Broadway, Oakland, California. This full-time, non-management position offers an hourly wage of $28.18. The Oakland Marriott City Center is part of a global network of Marriott hotels that strive to deliver incredible guest experiences by harmonizing modern efficiency with warm, personalized hospitality. Marriott hotels pride themselves on fostering an inclusive work environment where associates' unique talents and experiences are celebrated and integral to the brand's success.

The position focuses on guest services operations within the rooms division, emphasizing smooth and efficient guest check-ins and check-outs as well as numerous behind-the-scenes services to elevate the guest experience. The role entails processing all guest check-ins by confirming reservations, assigning rooms, activating room keys, and handling all types of payments including room charges, cash, checks, debit, or credit transactions. Equally important is the management of the check-out process, where resolving any late or disputed charges is critical to ensuring guest satisfaction. This function includes answering, recording, and managing a variety of guest communications such as calls, messages, requests, questions, and concerns, further reinforcing quality customer service.

Coordinating with housekeeping staff is essential to track room readiness and guarantee timely check-ins, while also guiding guests with parking procedures and engaging bell or valet staff as needed. The role also incorporates providing guests with directions and local area information, thus enhancing the overall experience of visitors to the property and its surroundings. Daily operational tasks include running reports to track arrivals and departures, identifying special requests, verifying report accuracy, and completing cashier and closing reports in the computer system. Accuracy and accountability are basic expectations, including counting bank funds at the start and end of the shift, balancing receipts, and adhering to accounting specifications.

Marriott emphasizes safety and security protocols, requiring strict adherence and immediate reporting of any accidents, injuries, or unsafe conditions. The role demands professionalism in both appearance and conduct, respecting confidentiality, and upholding company standards. Beyond administrative and operational duties, employees must actively welcome guests, anticipate their needs, assist individuals with disabilities, and express genuine appreciation through personalized acknowledgments. Communication skills are vital, including use of clear professional language and telephone etiquette. Building positive working relationships and complying with quality assurance standards further contribute to the department's success.

Physically, the position requires stamina with prolonged periods of standing, sitting, or walking, and the ability to move or lift items up to 10 pounds without assistance. The Oakland Marriott City Center offers a supportive work culture where associates are encouraged to grow, develop new skills, and actively contribute to the art of hospitality. This role is ideal for individuals aspiring to a career in hospitality, looking to gain foundational experience in a dynamic hotel environment known for its luxury, innovation, and dedication to employee well-being. Marriott International prides itself on equal opportunity employment and values diversity, ensuring a welcoming environment for all qualified applicants regardless of background or protected status.