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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $39.04 - $39.79
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee Discounts
Career development opportunities
wellness programs
Job Description
San Francisco Marriott Marquis is a prominent hotel located in the heart of downtown San Francisco, known for its contemporary design, upscale amenities, and prime location near major attractions and convention centers. As part of Marriott International, a globally recognized hospitality leader, the hotel embodies Marriott's commitment to exceptional guest experiences and world-class service. Serving business and leisure travelers alike, the Marriott Marquis offers a blend of comfort and style, with spacious guest rooms, diverse dining options, and extensive meeting and event spaces. The hotel places a strong emphasis on inclusivity, diversity, and the well-being of its associates, fostering a... Show More
Job Requirements
- high school diploma or equivalent
- availability for overnight shift between 10:00 PM and 7:00 AM
- ability to stand, sit, or walk for extended periods
- ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds
- ability to follow company safety and security policies and procedures
- ability to maintain confidentiality and protect company assets
- strong customer service orientation
Job Qualifications
- high school diploma or G.E.D. equivalent
- no related work experience required
- no supervisory experience required
- ability to follow company safety and security policies
- strong communication skills
- professional and clear telephone etiquette
Job Duties
- process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
- process all payment types such as room charges, cash, checks, debit, or credit
- process all check-outs including resolving any late and disputed charges
- answer, record, and process all guest calls, messages, requests, questions, or concerns
- coordinate with housekeeping to track readiness of rooms for check-in
- communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
- supply guests with directions and information regarding property and local areas of interest
Job Criteria
Experience
No experience required
Job Location
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