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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $20.00 - $20.50
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) Plan
Paid Time Off
Tuition Reimbursement
Employee Discounts
Job Description
Hilton Grand Vacations (HGV) is a leading company in the vacation ownership industry, renowned for its commitment to innovation, quality, and continuous growth. As part of the Hilton family, HGV offers a dynamic and welcoming work environment where team members are treated like family and careers are deeply supported. Located at Riviera Beach & Shores, HGV provides an exceptional workplace culture centered on work-life balance and family-friendly benefits. The company has earned prestigious recognition, including four out of five stars for fostering an outstanding company culture and being named one of Newsweek's "America's Greatest Workplaces for Parents and Families." This... Show More
Job Requirements
- High school diploma or equivalent
- Six months of customer service experience
- Proficient English language and interpersonal skills
- Courteous and professional attitude
- Flexibility to adapt to schedule changes
- Ability to multi-task and prioritize
- Availability to work shifts as needed
Job Qualifications
- Proficient English language and interpersonal skills with the ability to communicate both verbally and in writing
- A courteous, professional attitude and presentation, especially when handling upset guests and difficult situations
- Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands
- Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands
- Six months of customer service experience
- Experience as a front desk or guest services agent is advantageous
- Knowledge of cash and credit card transactions
- Experience in resort hospitality or related industry is a plus
Job Duties
- Ensures every interaction with owners or guests is positive and memorable while checking them in and out of the property and responding to their requests
- Inputs information into the computerized reservations system to update and maintain records
- Accesses reservation system to resolve unit availability and assists guests with reservations or changes as needed
- Generates invoices and collects monies due through the rental program and merchandise sales
- Maintains safety deposit boxes
- Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel
- Prepares and consistently restocks the front desk with supplies including preparing arrival packets
- Provides information on area attractions and resort amenities
- Types correspondence and reports for management as needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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