Front Desk Clerk

Hilton Grand Vacations (HGV) is a leading company in the vacation ownership industry, renowned for its commitment to innovation, quality, and continuous growth. As part of the Hilton family, HGV offers a dynamic and welcoming work environment where team members are treated like family and careers are deeply supported. Located at Riviera Beach & Shores, HGV provides an exceptional workplace culture centered on work-life balance and family-friendly benefits. The company has earned prestigious recognition, including four out of five stars for fostering an outstanding company culture and being named one of Newsweek's "America's Greatest Workplaces for Parents and Families." This recognition highlights HGV’s dedication to creating a positive and supportive environment for its employees to thrive both professionally and personally.

Joining Hilton Grand Vacations means becoming part of a team that values loyalty, dedication, and exceptional service. Over the last 30 years, HGV has built a strong reputation for the loyalty of its Owners, Members, and Guests, which is a testament to the outstanding work of its team members across resorts, call centers, and corporate offices. The company offers a competitive wage ranging between $20.00 and $20.50 per hour for the Front Desk Clerk position, determined by experience, as well as an attractive benefits package that includes medical, dental, and vision insurance, 401(k) retirement savings with company match, paid time off, and exclusive travel benefits that underscore the company’s commitment to employee well-being and development.

The role of Front Desk Clerk at Hilton Grand Vacations is both vital and rewarding, involving direct interactions with owners and guests to ensure their stays are positive and memorable. This position requires a friendly and professional demeanor, excellent communication skills, and a strong ability to multitask and manage competing priorities. The Front Desk Clerk is responsible for managing reservations through computerized systems, handling guest check-ins and check-outs, resolving availability issues, generating invoices, and processing payments for rentals and merchandise. They also maintain safety deposit boxes, coordinate housekeeping and maintenance requests, and ensure the front desk is well-stocked and operational. Additionally, providing guests with valuable information about area attractions and resort amenities is a key part of this role, helping to enhance the overall guest experience.

HGV understands that its success comes from dedicated and capable team members who share a commitment to exceptional service and continuous improvement. The company offers numerous learning and career advancement opportunities, tuition reimbursement, and recognition programs to reward outstanding performance. Daily Pay is available, allowing employees to access their earned wages before the scheduled pay day, which adds financial flexibility and support. Hilton Grand Vacations also strongly supports diversity, inclusion, and equal opportunity, ensuring a welcoming workplace for all employees regardless of race, religion, gender, age, or disability status. Reasonable accommodations are provided to ensure all team members can perform their jobs effectively.

Working at HGV means being part of not just a company but a community that values both its guests and its employees. The Front Desk Clerk position offers the opportunity to grow professionally in the resort hospitality industry while representing a brand renowned for excellence and innovation. This role is especially suited for individuals who thrive in fast-paced environments, enjoy problem-solving, and are committed to delivering outstanding guest service. With its excellent benefits, supportive culture, and opportunities for personal and professional development, Hilton Grand Vacations is an ideal employer for people seeking a fulfilling career in hospitality.