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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k) program with company match
Tuition Assistance
discounted room rates
Training and development opportunities
Career advancement opportunities
Job Description
Concord Hospitality is a renowned hotel management company committed to delivering exceptional guest experiences across its diverse portfolio of properties. With a strong emphasis on quality service, community, and associate development, Concord Hospitality has built a reputation for excellence in the hospitality industry. The company fosters an "Associate First" culture that prioritizes employee growth, work-life balance, and diversity, making it a distinguished employer known for its supportive and inclusive work environment. It operates hotels that range from boutique to full-service properties, offering guests quality accommodations and memorable stays.
As a Front Desk Clerk or Guest Services Clerk at Concord Hos... Show More
As a Front Desk Clerk or Guest Services Clerk at Concord Hos... Show More
Job Requirements
- High school diploma or equivalent preferred
- Prior hospitality or customer service experience is a plus
- Strong interpersonal and communication skills
- Ability to multitask and remain professional in a fast-paced environment
- Detail-oriented with strong organizational skills
- Flexibility to work varied shifts, including evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent preferred
- Prior hospitality or customer service experience is a plus
- Strong interpersonal and communication skills
- Ability to multitask and remain professional in a fast-paced environment
- Detail-oriented with strong organizational skills
- Flexibility to work varied shifts, including evenings, weekends, and holidays
Job Duties
- Assist guests efficiently, courteously, and professionally at all times
- Maintain a high level of service and hospitality standards
- Promptly address guest concerns and ensure satisfaction in a timely manner
- Post guest charges, collect payments, and follow cash handling procedures
- Handle guest mail and messages with respect to privacy and professionalism
- Stay knowledgeable about the hotel brand, travel programs, and special offers
- Communicate guest feedback effectively to departments and management
- Respond quickly to calls, lobby visitors, and team members needing assistance
- Maintain full knowledge of hotel safety and emergency procedures
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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