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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $16.50
Work Schedule
Flexible
Benefits
Free Meals
flexible schedules
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Company-paid Life Insurance
Employee assistance program
401k with employer match
Job Description
The Platinum Hotel is a well-regarded hospitality establishment located just one block off the famous Las Vegas Strip and five blocks from the University of Nevada, Las Vegas (UNLV). This positioning provides team members with a convenient commute and places them in the heart of a bustling, vibrant city known for its entertainment and tourism industries. The hotel prides itself on cultivating a professional, non-union, non-smoking, and non-gaming work environment, which aims to foster a respectful and comfortable workplace for all employees. The Platinum Hotel offers dedicated employee benefits such as free meals and parking, making it an attractive employer... Show More
Job Requirements
- Must be 21 years or older
- high school diploma or equivalent
- 6+ months previous work experience in guest service
- ability to work independently
- good communication skills
- good judgment and problem solving skills
- organizational and time management skills
- service oriented
Job Qualifications
- High school diploma or equivalent
- 6+ months previous work experience in a guest service position
- customer service experience in hospitality preferred
- good oral and written communication skills
- ability to work independently
- good judgment, problem solving, and decision-making skills
- organization and time management skills
- service oriented
- SMS, Opera or similar property management system experience is a plus
Job Duties
- Review arrivals noting special requests, blocking rooms as needed
- check in and out hotel guests in a confident, professional and friendly manner
- answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
- complete all items on checklist by end of shift
- conduct pre-assignment of hotel rooms, which includes VIPs, repeat guests, all packages, and any special requests
- follow established key control policy
- ensure proper credit policies are followed
- open, secure, and balance out daily shift bank, which involves counting and verifying cash, check, and credit card transactions occurring while on duty
- monitor room availability throughout the day
- research guest requests and create memorable amenities
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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