Front Desk Clerk

Hilton Grand Vacations is a reputable and inspiring company dedicated to helping team members achieve their goals and build a successful future. Known widely in the hospitality industry, Hilton Grand Vacations represents an award-winning brand that prioritizes talent, dedication, and the overall growth of its employees. With a culture rooted in respect, diversity, and opportunity, Hilton Grand Vacations continues to build strong relationships with both its employees and guests, making it a trusted leader in the vacation ownership segment. The company's approach centers around its team members, regarded as the HEART of its operations, recognizing that their commitment has been fundamental to the enduring success and high standards of the Hilton Grand Vacations brand. This provides a work environment where employees feel valued and motivated to deliver exceptional service.

An amazing opportunity awaits you at the Varsity Clubs South Bend, a Hilton Vacation Club featuring 86 rooms, conveniently located just one mile from the University of Notre Dame. This themed resort is enriched with memorabilia that celebrates the university’s rich heritage, offering guests an immersive and unique experience. As a Front Desk Clerk here, you will become an integral member of this vibrant team recognized for its hospitality excellence. This role is hourly paid at $14.00 and offers the chance to work within a dynamic and welcoming environment that encourages professional growth and development. The resort’s proximity to a renowned university and its thematic presentation provide a unique setting for any hospitality professional to thrive while delivering memorable experiences for guests and owners alike.

The Front Desk Clerk role is pivotal in ensuring smooth operations and exceptional customer service at the resort. Your responsibilities will involve greeting guests and owners warmly upon arrival, managing efficient check-in and check-out processes, and handling billing procedures including generating folios and collecting payments. An essential part of this position is coordinating housekeeping and maintenance requests by effectively communicating with the relevant departmental personnel, thereby ensuring guest satisfaction and operational efficiency. You will also be responsible for preparing and maintaining the front desk area, including restocking supplies and preparing arrival packets and informative materials. Effective communication skills are crucial as answering phones and directing calls are integral parts of the daily duties. The role also calls for flexibility, as other duties may be assigned to support the hotel's operational needs.

The resort offers many attractive benefits to team members including excellent health care options such as medical, dental, and vision coverage, recognition programs, travel discounts, outstanding paid vacation and sick day policies, an employee assistance program focusing on physical and mental well-being, a 401(k) program with company match, tuition reimbursement, employee stock purchase options, and numerous learning and advancement opportunities. These benefits combine to provide a comprehensive support system encouraging both personal and professional development.

At Hilton Grand Vacations, diversity and inclusion are embraced fully. The company is an equal opportunity employer that does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Moreover, they ensure reasonable accommodations are readily available for individuals with disabilities, empowering all employees to perform essential job functions effectively and enjoy the full range of employment benefits. This commitment underscores the company’s dedication to fostering an inclusive workplace where all team members can thrive and succeed.