Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
recognition programs
Travel Discounts
Paid vacation
paid sick days
Employee assistance program
401(k) with Company Match
Tuition Reimbursement
Employee Stock Purchase Program
Job Description
Hilton Grand Vacations is a prestigious leader in the vacation ownership industry, known for its commitment to innovation, quality, and exceptional guest experiences. Operating in the hospitality and vacation resort sector, Hilton Grand Vacations offers unique vacation ownership opportunities, granting guests and owners access to magnificent resort properties across desirable destinations. This esteemed company prides itself on creating memorable vacation experiences and building lasting memories for all its guests. Joining Hilton Grand Vacations means becoming part of a passionate team dedicated to enriching the lives of vacation owners and guests worldwide.
The Front Desk Clerk role at Hilton Grand Vacations is a vital position that directly impacts the guest experience by providing the first point of contact and ongoing assistance during their stay. This position demands a warm, friendly personality coupled with a service-oriented mindset. Front Desk Clerks are responsible for welcoming guests, checking them in and out, handling reservations, and addressing their needs promptly and professionally. This role ensures that every interaction with an owner or guest is positive, smooth, and memorable.
The position involves managing computerized reservation systems, updating records accurately, confirming unit availability, and optimizing rental inventory according to company policies. Front Desk Clerks also handle financial transactions by generating invoices and collecting payments for rental programs and merchandise sales. Additionally, they maintain and control the issuance of unit keys and safety deposit boxes to ensure security and satisfaction.
A key part of the role is coordinating with housekeeping and maintenance departments by receiving service requests or work orders and ensuring timely follow-up. Front Desk Clerks also manage the organization and restocking of the front desk work area, prepare arrival packets for guests, and provide valuable information on local attractions and resort amenities. Typing correspondence and management reports is another component of this multifaceted role.
Hilton Grand Vacations values diversity and inclusion and fosters an environment where every team member is respected and provided opportunities to advance. The company offers a welcoming workplace with a wide range of exceptional benefits starting from day one of employment, including comprehensive health benefits like medical, dental, and vision insurance, paid vacation and sick days, employee recognition programs, a travel discounts program, tuition reimbursement, and a 401(k) plan with company matching. Additional benefits include an employee assistance program focused on holistic wellness and an employee stock purchase plan.
For individuals passionate about the hospitality industry and creating wonderful vacation memories, this position offers an excellent opportunity to grow professionally while working with a dedicated and supportive team. Hilton Grand Vacations supports all team members with reasonable accommodations to ensure an inclusive application and employment process.
The Front Desk Clerk role at Hilton Grand Vacations is a vital position that directly impacts the guest experience by providing the first point of contact and ongoing assistance during their stay. This position demands a warm, friendly personality coupled with a service-oriented mindset. Front Desk Clerks are responsible for welcoming guests, checking them in and out, handling reservations, and addressing their needs promptly and professionally. This role ensures that every interaction with an owner or guest is positive, smooth, and memorable.
The position involves managing computerized reservation systems, updating records accurately, confirming unit availability, and optimizing rental inventory according to company policies. Front Desk Clerks also handle financial transactions by generating invoices and collecting payments for rental programs and merchandise sales. Additionally, they maintain and control the issuance of unit keys and safety deposit boxes to ensure security and satisfaction.
A key part of the role is coordinating with housekeeping and maintenance departments by receiving service requests or work orders and ensuring timely follow-up. Front Desk Clerks also manage the organization and restocking of the front desk work area, prepare arrival packets for guests, and provide valuable information on local attractions and resort amenities. Typing correspondence and management reports is another component of this multifaceted role.
Hilton Grand Vacations values diversity and inclusion and fosters an environment where every team member is respected and provided opportunities to advance. The company offers a welcoming workplace with a wide range of exceptional benefits starting from day one of employment, including comprehensive health benefits like medical, dental, and vision insurance, paid vacation and sick days, employee recognition programs, a travel discounts program, tuition reimbursement, and a 401(k) plan with company matching. Additional benefits include an employee assistance program focused on holistic wellness and an employee stock purchase plan.
For individuals passionate about the hospitality industry and creating wonderful vacation memories, this position offers an excellent opportunity to grow professionally while working with a dedicated and supportive team. Hilton Grand Vacations supports all team members with reasonable accommodations to ensure an inclusive application and employment process.
Job Requirements
- High school graduate or equivalent experience required
- Proficient English language social skills to communicate both verbally and in writing with guests, owners, and co-workers, and fully comprehend job assignments
- Ability to adjust to schedule changes and cover shifts on short notice to meet business demands
- Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands
- Prior cash handling and data entry experience required
Job Qualifications
- High school graduate or equivalent experience required
- Proficient English language social skills to communicate both verbally and in writing with guests, owners, and co-workers, and fully comprehend job assignments
- Ability to adjust to schedule changes and cover shifts on short notice to meet business demands
- Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands
- Prior cash handling and data entry experience required
- Prior hospitality or related experience preferred
- Bilingual a plus
Job Duties
- Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests
- Inputs information into the computerized reservations system to update and maintain records
- Accesses reservation system to confirm unit availability and assists guests with reservations or changes, maintaining rental policies to optimize inventory
- Generates invoices and collects monies due through the rental program and merchandise sales
- Issues and controls unit keys
- Maintains safety deposit boxes
- Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel
- Prepares and consistently restocks the front desk with supplies including preparing arrival packets
- Provides information on area attractions and resort amenities
- Types correspondence and reports for management as needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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