Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Exact $17.50
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Multiple Tiers of Medical Coverage
dental coverage
vision coverage
24/7 Teledoc service
free maintenance medications
Pet insurance
hotel discounts
Tuition Reimbursement
Paid Time Off
401k Match

Job Description

The Louie, A Davenport Hotel is a prestigious luxury hotel located in downtown Spokane, Washington. Renowned for its opulent design and rich historic significance, The Louie offers an unparalleled work environment for individuals seeking a rewarding career in hospitality. As part of the esteemed Davenport Hotels collection, the property prides itself on delivering exceptional service and creating extraordinary guest experiences. With a prime location in downtown Spokane, guests enjoy a sophisticated and elegant atmosphere paired with modern amenities, making The Louie a landmark destination within the region.

Joining The Louie means becoming part of a legendary hotel known not just for its luxury accommodations but also for its commitment to excellence, professionalism, and team collaboration. The hotel provides a diverse range of employment opportunities spanning guest services, culinary arts, event planning, and more, making it an ideal career choice for those passionate about hospitality. Employees are encouraged to develop their talents in an environment that fosters growth, creativity, and outstanding service delivery. Working at The Louie offers a unique chance to contribute to a storied institution that consistently sets standards in luxury hospitality and guest satisfaction.

The Front Desk Agent role is a critical position within The Louie's team, placing you at the forefront of guest interactions and experiences. This position is perfect for people-oriented individuals who thrive in fast-paced settings and possess strong communication skills. As a Front Desk Agent, you will be responsible for welcoming guests warmly, managing check-in and check-out procedures with accuracy and efficiency, and providing valuable information about hotel services and the local area. Your role will also involve resolving guest inquiries and complaints promptly and professionally, processing payments, and coordinating with other departments to ensure seamless service throughout the guest's stay. This part-time position offers a competitive wage of $17.50 per hour and the opportunity to work within an environment that values enthusiasm and commitment to exceptional hospitality. With flexible scheduling, including weekends and holidays, the role allows for a dynamic work experience with opportunities to grow and engage with a variety of guests from different backgrounds. Joining The Louie as a Front Desk Agent is a chance to showcase your hospitality skills, build meaningful guest relationships, and contribute to creating memorable experiences in a highly regarded luxury hotel setting.

Job Requirements

  • High school diploma or equivalent
  • prior cash handling experience necessary
  • ability to work flexible hours including weekends and holidays
  • strong problem-solving skills
  • ability to multitask and work in a fast-paced environment

Job Qualifications

  • High school diploma or equivalent
  • prior cash handling experience necessary
  • exceptional communication skills
  • very good computer skills
  • ability to work flexible hours including weekends and holidays
  • strong problem-solving skills
  • ability to multitask and work in a fast-paced environment
  • experience in customer service is preferred
  • knowledge of hotel or resort operations is a plus

Job Duties

  • Greet and welcome guests with a warm and friendly attitude, creating a positive first impression
  • efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail
  • provide information about hotel facilities, services, and local attractions
  • respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner
  • process guest payments and maintain accurate records
  • coordinate with other departments to fulfill guest requests and ensure a seamless guest experience
  • maintain the cleanliness and organization of the front desk area
  • assist in administrative tasks, such as answering phone calls and handling reservations

Job Criteria

Experience

Mid Level (3-7 years)


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