Front Desk Attendant - Auxiliary

Columbia, MD, USA|Onsite

Job Overview

Employment Type

Temporary

Compensation

Hourly

Exact $15.75

Benefits

temporary position

Paid training

supportive work environment

Opportunity to gain experience in community services

flexible scheduling

Professional development opportunities

Employee assistance program

Job Description

The City of Laurel's Human Services Department is dedicated to providing essential community support through a variety of programs and services aimed at improving the quality of life for its residents. Among its many initiatives, the department operates the Laurel Multi-Service Center (LMSC), which serves as a hub for connecting individuals with resources and assistance in an efficient and welcoming environment. The LMSC works collaboratively with various partner organizations to address the needs of the community, ranging from social services, emergency assistance, to educational and employment opportunities. The City of Laurel is known for its commitment to fostering a supportive atmosphere that promotes accessibility and responsiveness for all individuals seeking help or information within the community. As a temporary position, this role offers a salary of $15.75 per hour, reflecting the city's dedication to fairly compensating those who contribute to its public service efforts.

The open position within the Human Services Department at the Laurel Multi-Service Center is that of a Front Desk Operator who plays a vital role in the day-to-day operations of the center. This individual is the first point of contact for visitors and callers, responsible for creating a warm and friendly atmosphere while efficiently managing a multi-line telephone system. The role requires attentiveness to detail and a high level of professionalism in greeting visitors, directing inquiries, and ensuring smooth communication between the public and the center's many community partners. The person in this position also oversees security and visitor check-in procedures, maintaining accurate logs and coordinating with on-site security staff to ensure a safe environment.

Additional duties include processing incoming and outgoing mail, maintaining an adequate postage meter, and keeping informational materials well-stocked and organized. The position demands confidentiality and discretion when handling visitor information and requires coordination and logistical support during special events. Bilingual fluency in English and Spanish is preferred, enhancing the ability to serve a diverse population effectively. The Front Desk Operator must be reliable and proactive in assisting with clerical duties, data entry, and janitorial support as needed to uphold the center’s standards. This temporary position offers growth opportunities in community resource coordination, emergency management collaboration, and administrative functions within a supportive government agency setting, making it an excellent opportunity for those interested in public service and community engagement.

Job Requirements

High school diploma or GED
Minimum of 1 year relevant customer service experience
Ability to obtain ICS-100 and IS-700 Certifications within one week of hire
Willingness to follow security and check-in procedures
Ability to handle confidential information
Capability to manage multi-line telephone system
Reliable and professional demeanor

Job Qualifications

High school diploma or GED from an accredited school
Minimum of 1 year of relevant customer service experience
Ability to obtain Incident Command System ICS-100 and IS-700 Certifications within one week of hire
Strong communication and interpersonal skills
Ability to manage multi-line telephone system
Bilingual in English and Spanish preferred
Ability to maintain confidentiality and discretion
Proficient in basic administrative duties such as filing and data entry

Job Duties

Provides a warm and friendly atmosphere to all individuals entering the center
Performs front desk duties such as greet all visitors, answer the phones, take messages and manage general inquiries
Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable
Follows the LMSC’s check-in and security procedures
Maintains visitor logs
Coordinates with on-site building security by following established procedures, identifying and relaying security concerns and maintaining a record of visitors
Ensures visitors are directed to the appropriate staff or community partner
Notifies LMSC personnel of visitor arrivals
Maintains knowledge of who is in the center and be cognizant of potential threats as well
Maintains a high level of professionalism in all interactions with visitors and staff
Assists visitors with information about the center’s services and programs
Handles all visitor information with confidentiality and discretion
Monitors entry points to ensure safety and security of the center, assists with janitorial support as needed
Assists with basic administrative tasks such as filing, data entry and managing mail
Provides logistical support and ensures a smooth operation during events
Puts phone in voicemail mode at the end of the business day and takes it out of voicemail mode at the beginning of the business day
Assists with clerical duties for the LMSC as requested
Willingly and cooperatively accepts other related duties and responsibilities as assigned