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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.00 - $14.50
Work Schedule
Weekend Shifts
Job Description
The hiring establishment is a reputable hotel committed to providing exceptional guest services and creating memorable experiences for every visitor. As a well-regarded player within the hospitality industry, this hotel prides itself on delivering personalized attention to guests through a combination of hospitality expertise and professional customer service. The environment is dynamic, customer-focused, and energetic, designed to support the growth and development of its team members while maintaining the highest standards of comfort and guest satisfaction. With its commitment to excellence and a strong brand presence, the hotel offers a welcoming and supportive workplace where employees can thrive and contribute... Show More
Job Requirements
- Fluency in English
- Ability to speak hear read and write English
- Ability to work any hours or days of the week necessary to meet business requirements
- Ability to use a computer and other standard office equipment
- Ability to count currency and perform basic arithmetic
- Ability to talk to customers on the phone
- Ability to maintain a calm demeanor when dealing with customer issues
- Ability to walk and stand for long periods of time
Job Qualifications
- One year experience working as a hotel front desk agent
- Competent computer skills including knowledge of Microsoft Word and Excel
- Experience using hotel reservation system such as Lightspeed FOSSE or OnQ is a plus
- Friendly and customer service oriented
- Good interpersonal and problem-solving skills
- Organization skills and attention to detail
- Ability to work weekends
Job Duties
- Greet guests at check-in with a smile and warm welcome and complete the registration process according to brand and company standards by entering and retrieving information from system confirming guest information and identity referring to guest by name confirming room rate and type assigning room coding electronic keys acknowledging loyalty status promoting marketing programs providing welcome information and ensuring guest knows location of room and elevator
- Greet guests at check-out with a smile and warm greeting and complete the check-out process according to brand and company standards including referring to guest by name confirming room rate and other charges are accurate and accounted for in the system confirming payment method updating if needed processing payment and printing or emailing folio document guest’s preferences to ensure the best possible experience for future stays by updating guest’s profile
- Demonstrate a thorough knowledge of hotel information including but not limited to room categories room rates packages promotions the local area and other general product knowledge and answer guest questions and inquiries
- Use up-selling techniques to promote hotel services facilities and benefits of loyalty program
- Follow acceptable phone etiquette by answering phone promptly using a polite professional greeting and offering assistance
- Respond to guest inquiries and requests promptly and in a friendly and efficient manner
- Use attentive active listening skills when fielding guest complaints apologize empathize and take prompt action to resolve complaint escalate to a manager if necessary
- Complete designated start and end-of-shift tasks and reports
- Inform customers about payment methods and verify their credit card data
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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