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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $24.00 - $25.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Pet insurance
401K with company match
Paid Time Off
Career growth opportunities
Job Description
Action Property Management boasts a distinguished legacy that extends over four decades, establishing itself as a leader in homeowner's association (HOA) management across the western United States. Since its founding in 1984, the company started with just a single client but quickly grew by setting exceptionally high ethical and professional standards within the HOA industry. With a commitment to integrity, professionalism, and core values centered around excellence, innovation, and caring for people, Action Property Management has become the largest privately owned HOA management company in the West. Today, the company serves over 300 communities through nine dedicated office locations, supported... Show More
Job Requirements
- Must be over 18 years of age
- successfully pass a pre-employment background check
- successfully pass drug screening
- availability to work 5 shifts per week including weekends and holidays
- ability to maintain a polished and professional appearance
- demonstrate strong judgment
- possess proactive customer service skills
Job Qualifications
- At least 6 months of customer service experience
- hospitality, luxury retail or fine dining experience is preferred
- hospitality management college students or recent graduates are highly desired
- polished and professional appearance and demeanor
- upbeat and positive team player attitude
- strong judgment and solutions-oriented
- proactive customer service approach
Job Duties
- Represent the company and the association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
- maintain the appearance of the front desk area, lobby, and main elevators
- monitor lobby activity and maintain access control
- provide concierge services
- complete daily activity report
- answer and direct incoming phone calls
- receive and distribute resident parcels
- address resident and guest concerns and questions
- demonstrate strong understanding of the association's governing documents
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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