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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $20.00 - $23.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Professional Development
Job Description
Level5 Hospitality is a dynamic and innovative company specializing in hotel management. As a collaborative team of diverse experts, Level5 Hospitality is dedicated to creating extraordinary experiences for guests through a unique combination of values, ethics, mindset, and integrity that define the Level5 lifestyle. This lifestyle emphasizes high-touch service, a results-driven approach, and a commitment to creativity and innovation, positioning the company as a world-class partner in the hospitality industry. The company’s culture encourages boldness and a refreshing attitude toward customer service, striving to always "Level Up" the guest experience and operational excellence.
Level5 Hospitality is currently seeking... Show More
Level5 Hospitality is currently seeking... Show More
Job Requirements
- High school diploma
- Proficient in Microsoft Office Suite or similar software
- Work experience as a Front Desk agent preferred
- Level5 High Touch service
- Excellent communication and organizational skills
- Flexibility with shifts and scheduling
- Must be available weekends and/or holidays
- Must have transportation to and from work
- Must have stellar attendance and punctuality
- Must be able to remain in a stationary position during shift
- Must be able to access and navigate the facility
- Employees are required to adhere to safety requirements by wearing the appropriate personal protective equipment
- Must be able to move objects weighing up to 50lbs
Job Qualifications
- Proficient in Microsoft Office Suite or similar software
- Work experience as a Front Desk agent preferred
- Level5 High Touch service
- Excellent communication and organizational skills
- Flexibility with shifts and scheduling
- Must be available weekends and/or holidays
- Must have stellar attendance and punctuality
Job Duties
- Perform all check in and check out tasks
- Operate the front desk according to standard operating procedures and with exceptional guest service
- Know emergency procedures and how to respond
- Complete daily reports, audit correspondence, as required by shift
- Receive and confirm credit cards for validity and acceptability
- Welcome guest upon their arrival and assign rooms
- Take incoming calls, online and in-person room booking requests, and answer questions about guests needs involving room rates, available rooms, amenities, and special requests
- Communicate with housekeeping to make sure guest rooms are ready
- Manage online and phone reservations
- Respond to clients complaints in a timely and professional manner
- Create incident reports for guest injuries/issues when required
- Maintains a high standard of personal appearance and grooming, which includes compliance with the dress code policy
- Performs other related duties as required
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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