Front Desk Associate - Seasonal

Surprise, AZ, USA|

Job Overview

Employment Type

Temporary

Compensation

Hourly

Exact $15.15

Benefits

PTO

Working in an inclusive community

Complimentary stay at one of our resorts

Job Description

Roberts Resorts & Communities is a nationally recognized company that is continuously expanding its footprint and making meaningful contributions to its communities. The company is dedicated to building community and fulfilling dreams, guided by core values such as resourcefulness, integrity, passion, and delivering epic customer service. Roberts Resorts & Communities serves a wide-ranging clientele and is committed to making a positive impact in the lives of approximately 30,000 people. At Roberts Resorts & Communities, the work culture emphasizes integrity and a dedication to exceptional customer service, providing employees with an environment that encourages growth and meaningful work. Working with this dynamic organization means being part of a mission-driven team that helps shape a brighter future through exceptional service and a strong community focus.

The Temporary Front Desk Associate position at Roberts Resorts & Communities offers an exciting opportunity for individuals passionate about customer interaction and administration within a vibrant hospitality environment. Beginning on or about October 1, 2026, through approximately April 15, 2027, this seasonal role plays a vital part as the initial point of contact for guests and visitors. The Front Desk Associate is responsible for delivering outstanding customer service by managing the check-in and check-out processes, handling reservations and inquiries, and maintaining the smooth operation of the front desk. This role requires adept multitasking abilities, excellent communication skills, and an adaptive approach to guest services. The position offers a competitive hourly wage of $15.15 per hour and an engaging work environment. This role is temporary but allows individuals to gain valuable experience in the hospitality industry with potential future opportunities within the company. Being a front-line representative, the associate directly influences guests’ experiences and contributes to the company’s reputation for excellence. The position is perfect for those who thrive in fast-paced settings and seek to develop their skills in hospitality, customer service, and administrative support.

Job Requirements

High school diploma or equivalent
prior experience in customer service, front desk operations, or hospitality industry preferred but not required
proficiency in using computer systems including property management software and Microsoft Office suite
strong communication and interpersonal skills
ability to multitask and work in a fast-paced environment
manual dexterity for handling paperwork and using office equipment
clear vision and hearing for reviewing documents and communicating effectively
capability to lift up to 10 pounds

Job Qualifications

High school diploma or equivalent
prior experience in customer service, front desk operations, or hospitality industry preferred but not required
proficiency in using computer systems including property management software and Microsoft Office suite
strong communication and interpersonal skills
ability to multitask and work in a fast-paced environment
effective verbal and written communication skills
attention to detail
problem-solving abilities
positive attitude

Job Duties

Establish positive relationships with guests, residents, prospective residents, and vendors through courteous and professional interactions
efficiently manage incoming calls, handling reservations and addressing customer inquiries promptly and accurately
provide assistance and respond to queries via online chat to enhance customer experience
report resort comments, suggestions, and complaints to the General Manager for timely resolution
conduct seamless check-in and check-out processes, managing reservations and accommodating walk-in guests effectively
collect rent, deposits, and payments for various services using Rent Manager and Camp spot platforms
initiate collection calls for site rental payments as instructed, ensuring timely payments
utilize email communication to correspond with residents and potential guests as required
maintain organized resort files, reports, and records, ensuring accuracy and completeness
upload resident files and communications to Rent Manager for documentation and tracking purposes
prepare and distribute resort communications such as newsletters, rule reminders, and violation notices
monitor office supplies inventory and place orders as necessary to ensure availability
manage mail and packages, sorting and distributing them to designated mailboxes
secure documents for leases and maintain confidentiality of sensitive information
input meter readings accurately to track usage and manage utility billing processes
coordinate with maintenance personnel to address guest concerns and resolve any potential issues promptly
performs other related duties as assigned