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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Exact $13.50
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Dental Insurance
Paid training
Employee assistance program
401(k) matching
Paid Time Off
Leadership training provided
Opportunities for advancement
Adoption assistance
Vision Insurance
Gym membership
Job Description
Pet Paradise is a full-service pet care destination dedicated to providing pet parents with premium care for their furry family members to ensure a happy, healthy, and long life. The company offers an extensive range of services including resort-style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and overnight boarding that feels like home. With more than 60 locations across ten states and several others in development, Pet Paradise is rapidly expanding across the United States. Known for its commitment to quality and compassionate care, Pet Paradise creates a safe and entertaining environment where pets... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service preferred
- Ability to perform physical labor including pet handling and walking
- Must be able to lift pets weighing up to 60 lbs
- Strong communication skills
- Availability to work flexible hours including weekends and holidays
- Must enjoy working with dogs and other pets
- Must be able to stand for long periods
- Ability to multitask in a fast-paced environment
Job Qualifications
- One to two years in a customer service role such as customer service, call center, or receptionist
- Ability to work with attention to detail and a sense of urgency while delivering exceptional customer service
- Cheerful, friendly, and positive team-oriented attitude
- Strong written and verbal communication skills with meticulous attention to documentation
- Enjoyment in problem solving to provide premier experience to guests and customers
- Physical ability to handle pets, walk dogs, and stand for extended periods
- Comfortable around dogs of all sizes and capable of lifting up to 60 lbs
- Flexibility to work varying schedules including days, nights, weekends, holidays, and peak times
Job Duties
- Welcome pet parents and their pets warmly as they arrive
- Organize and process check-ins and check-outs efficiently
- Walk dogs during drop off and pickup and coordinate suite placement
- Answer incoming phone calls, listen and respond to voicemails and emails promptly
- Complete cashier and point of sale operations
- Communicate and follow up on requests from pet parents and resort leadership
- Maintain cleanliness of the entranceway, lobby, restrooms, and support the cat room according to resort routines
- Act as a liaison to the veterinary service team regarding appointment status and arrivals
- Handle harnesses during check-in and check-out
- Ensure suites are set up properly for each pet
- Be familiar with different types of harnesses
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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