Front Desk Associate (Part-Time Floater)- The Infinity

Action Property Management is a respected leader in the homeowner's association (HOA) management industry, boasting a distinguished legacy that spans over four decades. Established in 1984, the company started with a singular client and a firm vision of elevating ethical and professional standards within the HOA sector. With unwavering dedication to integrity, professionalism, and a core set of values that emphasize excellence, innovation, and genuine care for people, Action Property Management has grown into the largest privately owned HOA management company in the Western United States. The firm currently manages over 300 communities through nine strategically located offices and is supported by a talented workforce of nearly 900 passionate team members who are deeply committed to helping homeowners thrive and fostering a sense of pride in their communities.

Action Property Management is currently seeking a part-time Front Desk Associate to join their high-end community, The Infinity, situated in the vibrant city of San Francisco. This role is vital in maintaining the welcoming atmosphere of the luxury association by providing an exceptional level of 5-star customer service and ensuring complete resident satisfaction. The position offers compensation at $25.00 per hour and requires the candidate to have open availability across a flexible schedule from Monday through Sunday, covering shifts from early morning to late evening hours. The employer guarantees around 16 hours per week with a variable schedule depending on weekly coverage needs, specifically between 6:30 AM to 3:00 PM and 2:30 PM to 11:00 PM shifts, with the expectation that additional shifts may be picked up as needed.

The Front Desk Associate plays a critical role in representing both Action Property Management and the association. Responsibilities entail maintaining the front desk, lobby, and main elevators in immaculate condition, monitoring lobby activity with vigilant access control, and delivering concierge-style services that enhance the resident experience. The role also involves administrative duties such as completing daily activity reports, managing incoming phone calls, receiving and distributing resident parcels, and addressing resident and guest concerns thoughtfully and effectively. A solid understanding of the association's governing documents is essential to perform this role effectively. This position demands a proactive, solutions-oriented mindset and a polished, professional demeanor to meet the high standards of service expected at this luxury residence.

Action Property Management prides itself on creating a supportive work environment where employees can excel and enjoy career growth opportunities. The company holds a strong reputation with a 4.3-star rating on Glassdoor, reflecting its commitment to attracting and retaining top talent in the industry. Employees benefit from competitive pay and a robust package of comprehensive health benefits, paid time off, ongoing hospitality and property management training, and a company culture grounded in teamwork and excellence. The organization's investment extends beyond salaries, encompassing advanced infrastructure, technology, tools, and training necessary for team members to succeed.

At Action Property Management, the workplace culture is defined by respect, support, and inclusiveness, highlighted by their commitment to equal opportunity employment and a drug-free workplace. The company also adheres to the San Francisco Fair Chance Ordinance, ensuring qualified candidates with arrest and conviction records receive fair consideration. Candidates interested in contributing to this dynamic and caring team will find numerous opportunities to make a meaningful impact while growing professionally in a vibrant community management environment.