Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $21.00 - $22.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid holidays
401k plan with company match
Training and Development
Job Description
FS Residential is a leading property management company specializing in residential and commercial real estate services. With a commitment to excellence and resident satisfaction, FS Residential manages a diverse portfolio of properties across multiple locations. The company prides itself on delivering comprehensive property management solutions that emphasize safety, security, and superior customer service to enhance the living experience of residents. FS Residential is known for fostering a supportive and inclusive work environment, offering career growth opportunities and extensive training programs to ensure staff are equipped to meet the evolving needs of residents and property owners.
The Front Desk Associate at FS Residential plays a vital role in maintaining a secure and welcoming atmosphere within residential properties. As a frontline representative, the associate is responsible for providing excellent customer service by greeting residents, guests, and service providers professionally and courteously. This position requires the ability to work independently without direct supervision while managing multiple tasks efficiently. The Front Desk Associate monitors access control systems and emergency response protocols, ensuring a safe environment for all building occupants. Responsibilities extend to maintaining accurate daily logs, handling complaints or issues with prompt follow-up, and assisting the property manager with additional duties as needed.
Working the night shift, specifically from 11 pm to 7 am on weekends, requires a dedicated individual with strong communication and interpersonal skills as well as the capability to respond effectively to emergencies. This role demands attention to detail, multitasking abilities, and proficiency in using electronic security control technology. The associate must demonstrate professionalism in all interactions while adhering to company safety standards and procedures. FS Residential offers competitive hourly compensation ranging from $21 to $22 and provides a full suite of benefits including multiple medical plans, dental, vision coverage, paid time off, holidays, and a 401k plan with company match. The opportunity also includes potential travel for training and company events, supporting continuous professional development and engagement within the company culture.
The Front Desk Associate at FS Residential plays a vital role in maintaining a secure and welcoming atmosphere within residential properties. As a frontline representative, the associate is responsible for providing excellent customer service by greeting residents, guests, and service providers professionally and courteously. This position requires the ability to work independently without direct supervision while managing multiple tasks efficiently. The Front Desk Associate monitors access control systems and emergency response protocols, ensuring a safe environment for all building occupants. Responsibilities extend to maintaining accurate daily logs, handling complaints or issues with prompt follow-up, and assisting the property manager with additional duties as needed.
Working the night shift, specifically from 11 pm to 7 am on weekends, requires a dedicated individual with strong communication and interpersonal skills as well as the capability to respond effectively to emergencies. This role demands attention to detail, multitasking abilities, and proficiency in using electronic security control technology. The associate must demonstrate professionalism in all interactions while adhering to company safety standards and procedures. FS Residential offers competitive hourly compensation ranging from $21 to $22 and provides a full suite of benefits including multiple medical plans, dental, vision coverage, paid time off, holidays, and a 401k plan with company match. The opportunity also includes potential travel for training and company events, supporting continuous professional development and engagement within the company culture.
Job Requirements
- Ability to lift 30-50 lbs
- work in an upright standing or sitting position for long periods of time
- handle, finger, grasp and lift objects and packages
- reach with hands and arms
- communicate, receive, and exchange ideas and information by means of the spoken and written word
- ability to quickly and easily navigate the property/building as required to meet the job functions
- complete all required forms
- ability to work extended hours and weekends based on project requirements
- ability to respond to emergencies in a timely manner
Job Qualifications
- High school diploma or equivalency preferred
- college level courses in business or hospitality preferred
- two to three years of business experience preferred
- computer literacy with command of information system hardware/software preferred
- effective written and verbal communication skills
- multiple language fluency desirable
- strong customer service, communication and interpersonal skills required
Job Duties
- Demonstrates excellent customer service, communication, and time management skills
- monitors emergency response system
- greets and directs residents, guests, and invitees
- monitors and controls electronic security control systems
- responds to emergency situations in a timely and efficient manner
- monitors and controls access to the building
- maintains daily log, records, and forms
- resolves and follows-up on all complaints/issues
- maintains a safe and secure environment throughout the building/property
- may be assigned other duties by the on-site property manager
- follows safety procedures and maintains a safe work environment
- other duties as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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