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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $21.00 - $22.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Parental leave
Healthcare benefits
401k plan
Life insurance
Job Description
WeWork is a global leader in providing flexible workspace solutions designed to support businesses of all sizes across more than 37 countries worldwide. The company is at the forefront of the future of work, not just participating in this transformative movement but actively driving it forward. WeWork strives to build a strong global community united by the shared goal of empowering members to achieve their best work and take their ideas to new heights. This innovative company offers its members a unique blend of collaborative spaces, modern amenities, and a supportive environment that fosters creativity, productivity, and connection. At WeWork,... Show More
Job Requirements
- Strong verbal and written communication skills
- Basic computer proficiency
- Ability to multitask and prioritize member experience
- Friendly and welcoming personality
- Ability to work weekday business hours
- Previous hospitality, retail, or customer service experience preferred
- High school diploma or equivalent preferred
- Ability to handle mail and packages
- Commitment to integrity and accountability
- Ability to respond promptly to emergencies
- Team player mindset
- Customer service orientation
Job Qualifications
- Secondary school certificate preferred but not required
- Strong verbal and written communication skills
- Proficient in basic computer skills
- Previous experience in hospitality, retail or customer service preferred but not required
- Ability to multitask while prioritizing member experience
- Outstanding interpersonal skills
- Comfort and confidence being the face of the brand
- Ability to work well in a team and assist where needed
- Strong integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion
- Passion and understanding of WeWork’s mission and values
Job Duties
- Greet all members and guests with a warm and welcoming demeanor
- Cover the front desk during the building’s set business hours and be an on-site point of contact for members, located at the Community Bar
- Ensure visiting guests are registered and checked in in accordance with WeWork’s guest policies
- Provide orientation of our spaces and relevant information to ensure all first-time visitors and guests feel welcome and supported
- Support with issuing and collecting keys from members and guests as needed
- Keep the front desk clean, organized and free of clutter at all times
- Notify members of any food deliveries and packages
- Learn the names of members and guests and get to know their businesses with the goal of building relationships to facilitate the sense of community
- Keep track of relevant member notes and information in WeWork systems
- Answer questions from members and guests knowledgeably and offer appropriate WeWork products and solutions
- Identify opportunities to celebrate members’ successes and milestones
- Know and explain WeWork policies and procedures to members and guests
- Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store
- Assist with handling mail and packages including receiving, processing, sorting and organizing
- Monitor spaces and make adjustments when needed such as picking up rubbish, resetting chairs, and straightening pillows
- Help maintain building amenities such as restocking the Community treat bowl, keycards, printers
- Respond to emergencies and incidents promptly and appropriately, escalating and recording as needed
- Take direction from the Community Associate, Community Lead and Community Manager to support the Community Team as necessary
- Be an expert in WeWork products and services and promote WeWork-provided service offerings to members and guests
- Illustrate WeWork’s core values and work towards achieving the mission
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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