Front Desk Associate-Full Time-Manchester, CT

Hartford, CT, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.25 - $18.25

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional development opportunities

Flexible work schedule

Job Description

PM Pediatric Care is a dedicated pediatric healthcare provider focused on delivering exceptional medical care tailored specifically to children and their families. Committed to creating a supportive and welcoming environment, PM Pediatric Care fosters a culture where passion for patient care is paramount. This organization prioritizes empathy, professionalism, and efficiency in every interaction with patients and their families, ensuring a first-class experience that aligns with its core values and mission. Known for integrating advanced healthcare practices with a personal touch, PM Pediatric Care stands out as a trusted medical facility that understands the unique needs of pediatric patients in an ever-evolving healthcare landscape.

The Front Desk Associate position at PM Pediatric Care is a critical role designed for an individual who thrives in a fast-paced environment while maintaining professionalism and warmth. This job offers an excellent opportunity for candidates who are passionate about customer service and eager to contribute meaningfully to a healthcare team's success. The role involves being the primary point of contact for patients and families, ensuring that each visit is seamless and welcoming from the moment they arrive until they leave. Candidates will be responsible for managing various administrative and front desk functions, supporting patient care initiatives, and collaborating closely with medical staff to facilitate smooth and efficient operations. The Front Desk Associate embodies the company’s commitment to delivering a high-quality, patient-centered healthcare experience.

To succeed in this role, candidates must excel in multitasking, communication, and problem-solving. They will be expected to greet families warmly, coordinate patient flow efficiently, and handle sensitive information in compliance with HIPAA standards. This position requires strong organizational skills, attention to detail, and the ability to handle escalations and urgent issues effectively, often coordinating directly with site leadership. Candidates will also support the initiation of patient self-registration processes and manage incoming patient documents, mail, and correspondence meticulously.

Moreover, the Front Desk Associate must maintain up-to-date knowledge of workflows, responsibilities, and technologies used across the organization to remain aligned with continuous improvements in service delivery. This role calls for a dynamic and empathetic individual who can navigate interpersonal challenges with compassion and professionalism, helping families feel supported and informed during their healthcare journey. The opportunity to work at PM Pediatric Care presents a chance to join a values-driven organization that takes pride in fostering a positive and inclusive workplace where every employee is valued and empowered to contribute their best.

Job Requirements

High school diploma or GED
Prior front desk, concierge, customer service or hospitality experience preferred
Ability to work flexible schedules based on office needs
Excellent customer service and telephone skills
Strong verbal and written communication skills
Ability to calculate simple figures
Outstanding time management and organizational skills
Experience or familiarity with healthcare environment and medical insurance preferred
Ability to navigate multiple computer systems
Ability to maintain confidentiality and comply with HIPAA
Professional and friendly demeanor
Ability to handle urgent and escalated situations
Team player with capacity to work independently in fast-paced settings

Job Qualifications

Team player that can function independently in a fast-paced environment
Intermediate skills with Microsoft Office Suite
Ability to work flexible schedules and travel to other sites if necessary
Excellent customer service and telephone skills
Strong verbal and written communication skills
Professional and friendly demeanor
Quality focused and detail oriented
Ability to calculate simple figures
Outstanding time management, organizational, and critical thinking skills
Superior situational awareness and ability to react to urgent situations
Prior healthcare experience and knowledge of medical insurance preferred
Socially perceptive and able to relate to children and families
Comfortable with routinely shifting demands
Able to navigate multiple computer systems
Prior front desk, concierge, customer service, or hospitality experience preferred
High school diploma or GED

Job Duties

Greet families professionally both in person and on the phone
Answer patient and family questions and seek clarification when needed
Access empathy and active listening in difficult interpersonal situations
Support patient care quality initiatives as directed
Coordinate escalations and urgent issues ensuring timely resolutions
Collaborate and communicate with site leadership for complex patient issues
Employ PM Pediatric Care's core values to assist patients, families, and team members
Monitor and manage patient flow including assisting with self-registration
Keep current on workflows, responsibilities, and technology
Register all patients and maintain accurate patient accounts while complying with HIPAA
Manage incoming patient documents, mail, and correspondence properly
Maintain confidentiality and adhere to HIPAA guidelines
Perform opening and closing duties such as organizing, stocking, sanitizing, and reconciling
Execute other assigned duties