Front Desk Associate (FT/PT) - Och Fitness University of Michigan-Ross School of Business
Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
Aramark is a global leader in food services, facilities management, and uniform services, proudly serving millions of guests daily across 15 countries. With a strong commitment to service excellence and sustainability, Aramark operates in various sectors including education, healthcare, business, and sports and entertainment venues. Their mission is rooted in service and united by purpose to do great things for their employees, partners, communities, and the environment. Aramark fosters an inclusive workplace culture, providing equal employment opportunities and encouraging personal and professional growth for all employees.
The Hospitality Worker II role at Aramark is a dynamic and integral position responsible for ensuring exceptional guest satisfaction. This role involves booking reservations, assisting guests with their needs, and effectively resolving or escalating any guest concerns. Depending on the specific Aramark location and client requirements, the job duties may vary, offering a diverse and engaging work environment. The Hospitality Worker II must exhibit excellent interpersonal skills, demonstrate a positive attitude, and maintain a high standard of customer service to deliver a seamless guest experience.
In this role, the Hospitality Worker II acts as the welcoming face and key point of contact for guests, providing them with essential travel information, directions, and recommendations for local points of interest. The worker is responsible for operating registers or software systems to process cash and credit card transactions accurately. Communication is vital, as this position requires answering phone calls, emails, and delivering messages promptly.
Aramark emphasizes continual learning and adaptability, encouraging employees to develop new skills and take initiative to fulfill job responsibilities. The Hospitality Worker II role supports this culture by requiring attention to detail, organization, and teamwork, collaborating closely with various departments to ensure a positive guest journey. This position offers an excellent opportunity for individuals passionate about delivering top-notch guest service, building client relationships, and working within a reputable global company dedicated to innovation and community impact.
The Hospitality Worker II role at Aramark is a dynamic and integral position responsible for ensuring exceptional guest satisfaction. This role involves booking reservations, assisting guests with their needs, and effectively resolving or escalating any guest concerns. Depending on the specific Aramark location and client requirements, the job duties may vary, offering a diverse and engaging work environment. The Hospitality Worker II must exhibit excellent interpersonal skills, demonstrate a positive attitude, and maintain a high standard of customer service to deliver a seamless guest experience.
In this role, the Hospitality Worker II acts as the welcoming face and key point of contact for guests, providing them with essential travel information, directions, and recommendations for local points of interest. The worker is responsible for operating registers or software systems to process cash and credit card transactions accurately. Communication is vital, as this position requires answering phone calls, emails, and delivering messages promptly.
Aramark emphasizes continual learning and adaptability, encouraging employees to develop new skills and take initiative to fulfill job responsibilities. The Hospitality Worker II role supports this culture by requiring attention to detail, organization, and teamwork, collaborating closely with various departments to ensure a positive guest journey. This position offers an excellent opportunity for individuals passionate about delivering top-notch guest service, building client relationships, and working within a reputable global company dedicated to innovation and community impact.
Job Requirements
- Previous guest services experience required
- Previous cash handling experience preferred
- Demonstrates excellent customer service skills
- Demonstrates interpersonal and communication skills, both verbal and written
- Demonstrate organizational skills, accuracy, and attention to detail
Job Qualifications
- Previous guest services experience required
- Previous cash handling experience preferred
- Demonstrates excellent customer service skills
- Demonstrates interpersonal and communication skills, both verbal and written
- Demonstrate organizational skills, accuracy, and attention to detail
Job Duties
- Greet and provide customer service to guests while anticipating their needs
- Supply guests or travelers with directions, travel information, and other information such as available services and points of interest
- Book reservations, rentals, and coordinate registration
- Operate a register and/or software system to complete cash and credit card transactions
- Answer phone calls and emails and deliver messages as needed
- Maintain excellent customer service and a positive attitude towards guests, customers, clients, and co-workers
- Coordinate resolution of guest concerns
- Communicate closely with all departments to ensure a seamless guest experience
Job Criteria
Experience
No experience required
Job Location
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