Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
flexible scheduling
Paid Time Off
Employee Discounts
Training and development opportunities
supportive work environment
Job Description
We are an extended stay property dedicated to providing guests with a comfortable and welcoming environment for longer-term stays. Our establishment prides itself on delivering exceptional hospitality services designed to make every guest feel at home, whether they are staying for weeks or months. Our property combines the comforts of a home with the amenities of a hotel, catering specifically to travelers needing extended accommodations for business, relocation, or personal reasons. We understand the unique needs of extended stay guests and strive to offer a seamless, friendly, and professional service experience throughout their stay.
As a Front Desk Associate at our extended stay property, you will serve as the first point of contact for our guests, playing a critical role in shaping their overall experience. This position requires a friendly and service-oriented professional who is dependable and detail-oriented. You will be responsible for greeting guests with warmth and professionalism, managing check-in and check-out processes, and addressing guest inquiries and concerns promptly. The ideal candidate will enjoy building positive, ongoing relationships with guests, ensuring their comfort and satisfaction over extended periods.
Your responsibilities will include processing payments, maintaining accurate guest records, coordinating with housekeeping and maintenance to meet guest needs, and ensuring the front desk area remains clean and organized. This role also involves enforcing property policies while maintaining excellent customer service and assisting long-term guests with account updates, stay extensions, and special requests. The ability to multitask and remain calm in a fast-paced, guest-facing environment is essential, as is a professional appearance and positive attitude.
The work schedule for this role is flexible, accommodating mornings, evenings, weekends, and holidays as needed. This position offers an exciting opportunity to be part of a hospitality-focused team where your contributions directly impact guest satisfaction and the success of the extended stay property. If you are passionate about providing outstanding service and enjoy working with a diverse group of guests, this role is an excellent fit. We offer a supportive and dynamic work environment where your skills in communication, organization, and multitasking will be valued and developed.
As a Front Desk Associate at our extended stay property, you will serve as the first point of contact for our guests, playing a critical role in shaping their overall experience. This position requires a friendly and service-oriented professional who is dependable and detail-oriented. You will be responsible for greeting guests with warmth and professionalism, managing check-in and check-out processes, and addressing guest inquiries and concerns promptly. The ideal candidate will enjoy building positive, ongoing relationships with guests, ensuring their comfort and satisfaction over extended periods.
Your responsibilities will include processing payments, maintaining accurate guest records, coordinating with housekeeping and maintenance to meet guest needs, and ensuring the front desk area remains clean and organized. This role also involves enforcing property policies while maintaining excellent customer service and assisting long-term guests with account updates, stay extensions, and special requests. The ability to multitask and remain calm in a fast-paced, guest-facing environment is essential, as is a professional appearance and positive attitude.
The work schedule for this role is flexible, accommodating mornings, evenings, weekends, and holidays as needed. This position offers an exciting opportunity to be part of a hospitality-focused team where your contributions directly impact guest satisfaction and the success of the extended stay property. If you are passionate about providing outstanding service and enjoy working with a diverse group of guests, this role is an excellent fit. We offer a supportive and dynamic work environment where your skills in communication, organization, and multitasking will be valued and developed.
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Basic computer proficiency
- Strong communication skills
- Ability to work flexible hours including evenings, weekends, and holidays
- Dependable and detail-oriented
Job Qualifications
- Previous front desk, hotel, or customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer skills and ability to learn property management systems
- Ability to multitask and remain calm in a fast-paced environment
- Professional appearance and positive attitude
- Reliable, punctual, and detail-oriented
Job Duties
- Greet and assist guests in a warm, professional manner
- Manage check-ins, check-outs, and extended-stay reservations
- Handle guest inquiries, requests, and concerns promptly and courteously
- Process payments, post charges, and balance daily transactions
- Maintain accurate guest records and reservation information
- Coordinate with housekeeping and maintenance to ensure guest needs are met
- Monitor lobby and front desk area to ensure cleanliness and organization
- Enforce property policies while providing excellent customer service
- Assist long-term guests with account updates, stay extensions, and special requests
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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