Front Desk Associate - Ellis Hotel

Atlanta, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $17.00

Benefits

Medical Insurance with Company-Funded HRA

Dental Insurance

Vision Insurance

flexible spending accounts

Wide-Array of Supplemental Insurance Offerings

Paid Time Off Programs

Employee assistance program

401K Plan - Traditional & Roth Options with Employer Match

Hotel Discount Travel Program for Associates & Family

Exclusive Associate Discounts - Travel, Entertainment, & Retail

Training and development programs

Career advancement opportunities

Job Description

Ellis Hotel, a proud property of Colwen Hotels, invites passionate and customer-focused individuals to join our esteemed hospitality team as Front Desk Associates. Colwen Hotels is a dynamic and rapidly expanding hospitality group known for its award-winning portfolio of hotels that spans 40 properties across 10 states. Our company ethos is firmly rooted in hard work, character, and authenticity, striving to continually foster innovative concepts that elevate guest experiences. We are dedicated to staying ahead of industry trends while maintaining a fresh and engaging environment for our guests and employees alike.

At Ellis Hotel, we prioritize delivering unparalleled guest... Show More

Job Requirements

One year of related experience, hotel preferred
prior brand experience preferred
bilingual English/Spanish
excellent verbal and written communications skills
strong organizational skills and attention to detail
superior interpersonal and customer service sills, ability to deal with difficult guests
familiarity with local area, ability to provide directions and maps to local attractions and destinations
proficient with Microsoft Office Suite and common computer software programs
ability to learn computer software programs and operate property management system
willingness to work 7-day rotational work schedule including nights, weekends, and holidays

Job Qualifications

One year of related experience, hotel preferred
prior brand experience preferred
bilingual English/Spanish
excellent verbal and written communications skills
strong organizational skills and attention to detail
superior interpersonal and customer service skills, ability to deal with difficult guests
familiarity with local area, ability to provide directions and maps to local attractions and destinations
proficient with Microsoft Office Suite and common computer software programs
ability to learn computer software programs and operate property management system
willingness to work 7-day rotational work schedule including nights, weekends, and holidays

Job Duties

Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure
provide exceptional guest service
efficiently manage the operations of the front desk, ensure check in and check out is timely
warmly and professionally welcome all guests
process guest check-in, confirm reservations, assign guest rooms
treat requests with professionalism, tact, and courteous manner
act with a sense of urgency
ensure that all complaints regarding service and/or accommodations are investigated and resolved
maintain knowledge of hotel policies including rates, discounts, special offers and community events
maintain knowledge of upcoming events, local area and hotel offerings
ensure prompt delivery of billing to guests
process all payments types e.g. charges, cash, checks, debit or credit cards
discreetly handle confidential guest information
coordinate with Housekeeping Department to track room readiness and communicate guest requests and concerns
ensure lobby and shared areas are neat and orderly
adhere to all Colwen and brand standards
maintain strict key controls
perform other related duties as assigned, you may be required to perform a variety of different job duties and functions in various departments during the course of a shift

Job Location

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