Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $19.00 - $20.00
Work Schedule
Standard Hours
Day Shifts
Benefits
20 days of PTO
Approximately 13 paid holidays
80 hours of paid sick time per full calendar year
16 weeks paid parental leave
competitive healthcare benefits
401k plan
Life and AD&D insurance
Job Description
WeWork is a global leader in providing flexible workspace solutions that enable businesses of all sizes to thrive in over 37 countries worldwide. As a pioneering workspace provider, WeWork is at the forefront of the evolving future of work, dedicated to creating vibrant communities where individuals and companies can achieve their best work. The company’s core mission is to support its members with exceptional environments and services that foster innovation, collaboration, and growth. With a worldwide presence, WeWork offers a diverse range of spaces that cater to freelancers, startups, small businesses, and large enterprises alike, making it a key player in the global coworking industry.
The company’s vision extends beyond just providing physical office space – it aims to build interconnected communities that empower members through meaningful interactions and shared resources. By leveraging technology and human-centered design, WeWork ensures that each location serves as a hub where ideas can flourish and professional networks can expand. The focus on hospitality and community-building sets WeWork apart, nurturing a culture of inclusivity and support that members trust and value.
About the Opportunity
WeWork is seeking a Front Desk Associate to join its hospitality team. This role is vital as the primary point of contact for members and guests, embodying the brand’s welcoming spirit. The position is based at one of WeWork’s visually appealing locations and operates on weekdays, supporting the Community Management team to maintain smooth front desk operations. The role involves interaction with a diverse set of members from various industries, as well as specialized support for Enterprise clients depending on the location. Front Desk Associates may experience differences in holiday schedules, technical systems, and operational duties based on whether they serve a Classic or Enterprise location.
As the face of WeWork’s hospitality, the Front Desk Associate is responsible for creating a warm, inviting atmosphere that promotes a sense of belonging. You will greet members and guests, learn their names, answer questions, and address concerns directly to enhance the overall member experience. Key responsibilities include managing front desk operations such as handling mail and packages, maintaining building amenities, monitoring space conditions, and supporting emergency responses when required.
The role also requires a proactive engagement with the community, including maintaining member-related information in WeWork systems and promoting the company’s products and services appropriately. This position demands excellent interpersonal and communication skills, a strong service orientation, and the ability to multitask effectively while prioritizing member satisfaction. The role offers a base pay of $19 to $20 per hour, plus eligibility for an incentive compensation plan. Full-time employees can access comprehensive benefits such as paid time off, healthcare, and retirement plans.
Working at WeWork means being part of a dynamic team that values collaboration, diversity, and innovation. The company encourages employees to bring their unique perspectives and actively participate in shaping the future of work. Join WeWork as a Front Desk Associate and become integral to a growing global community dedicated to empowering businesses and individuals through exceptional workspace experiences.
The company’s vision extends beyond just providing physical office space – it aims to build interconnected communities that empower members through meaningful interactions and shared resources. By leveraging technology and human-centered design, WeWork ensures that each location serves as a hub where ideas can flourish and professional networks can expand. The focus on hospitality and community-building sets WeWork apart, nurturing a culture of inclusivity and support that members trust and value.
About the Opportunity
WeWork is seeking a Front Desk Associate to join its hospitality team. This role is vital as the primary point of contact for members and guests, embodying the brand’s welcoming spirit. The position is based at one of WeWork’s visually appealing locations and operates on weekdays, supporting the Community Management team to maintain smooth front desk operations. The role involves interaction with a diverse set of members from various industries, as well as specialized support for Enterprise clients depending on the location. Front Desk Associates may experience differences in holiday schedules, technical systems, and operational duties based on whether they serve a Classic or Enterprise location.
As the face of WeWork’s hospitality, the Front Desk Associate is responsible for creating a warm, inviting atmosphere that promotes a sense of belonging. You will greet members and guests, learn their names, answer questions, and address concerns directly to enhance the overall member experience. Key responsibilities include managing front desk operations such as handling mail and packages, maintaining building amenities, monitoring space conditions, and supporting emergency responses when required.
The role also requires a proactive engagement with the community, including maintaining member-related information in WeWork systems and promoting the company’s products and services appropriately. This position demands excellent interpersonal and communication skills, a strong service orientation, and the ability to multitask effectively while prioritizing member satisfaction. The role offers a base pay of $19 to $20 per hour, plus eligibility for an incentive compensation plan. Full-time employees can access comprehensive benefits such as paid time off, healthcare, and retirement plans.
Working at WeWork means being part of a dynamic team that values collaboration, diversity, and innovation. The company encourages employees to bring their unique perspectives and actively participate in shaping the future of work. Join WeWork as a Front Desk Associate and become integral to a growing global community dedicated to empowering businesses and individuals through exceptional workspace experiences.
Job Requirements
- Secondary school certificate preferred but not required
- Previous experience in hospitality, retail or customer service preferred but not required
- Strong verbal and written communication skills
- Proficient in basic computer skills
- Demonstrated integrity, dependability, responsibility, accountability, self-awareness, work ethic and compassion
- Passion and understanding of WeWork’s mission and values
Job Qualifications
- Secondary school certificate preferred but not required
- Strong verbal and written communication skills
- Proficient in basic computer skills
- Previous experience in hospitality, retail or customer service preferred but not required
- Demonstrated integrity, dependability, responsibility, accountability, self-awareness, work ethic and compassion
- Passion and understanding of WeWork’s mission and values
- Outstanding interpersonal skills
- Ability to multitask while prioritizing member experience
- Comfortable and confident being the face of the brand
Job Duties
- Greet all members and guests with a warm and welcoming demeanor
- Cover the front desk during the building’s set business hours and be an on-site point of contact for members, located at the Community Bar
- Ensure visiting guests are registered and checked in in accordance with WeWork’s guest policies
- Provide orientation of the spaces and relevant information to ensure first-time visitors and guests feel welcome and supported
- Support with issuing and collect keys from members and guests as needed
- Keep the front desk clean, organized and free of clutter at all times
- Notify members of any food deliveries and packages
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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