Front Desk Associate

Norfolk, VA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Salary

Rate:

Range $27,805.76 - $35,208.28

Benefits

complimentary membership and guest privileges

Discounts on personal training, mind-body, aquatics, and kids programs

Discounts on Serenity Day Spa Services and all apparel

employee referral gift

in-house continuing education credits and CEC reimbursement

Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits

401(k) retirement plan

Paid Time Off

Job Description

US Fitness is a leading health and fitness company dedicated to fostering a welcoming and motivating environment for individuals of all fitness levels. As a well-established health club, US Fitness offers a comprehensive range of fitness programs, state-of-the-art facilities, and personalized services designed to help members achieve their health and wellness goals. The company prides itself on delivering exceptional customer service and maintaining a friendly, supportive atmosphere for all members, guests, and staff. Its commitment to excellence and innovation in the fitness industry makes it an ideal workplace for professionals passionate about health, wellness, and outstanding member experiences.
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Job Requirements

High school diploma or GED preferred
Six months experience in a health club, customer service, or retail role preferred
Current CPR/AED certification required (if you don't have current CPR/AED certification you will be required to get certified within 60 days of employment)

Job Qualifications

High school diploma or GED preferred
Six months experience in a health club, customer service, or retail role preferred
Current CPR/AED certification required (if you don't have current CPR/AED certification you will be required to get certified within 60 days of employment)
Excellent verbal and nonverbal communication skills
Excellent listening skills
Strong work ethic that includes punctuality, organization, and attention to detail
Ability to maintain a friendly, enthusiastic, and positive attitude
Outwardly facing professional appearance to include a smile, uniform, and name tag
Confidence and desire to create new relationships quickly
Ability to quickly acquire and apply new knowledge and skills
Ability to multitask and work well under pressure
Basic computer skills (MS Office, email, MS Windows)
Familiarity with basic cash-handling procedures

Job Duties

Deliver the ultimate fitness experience to every member, every time
Provide the highest level of customer service to all members, guests and visitors upon arrival
Professionally greet and check in members, guests, and visitors upon arrival and thank them as they leave
Stand for entire shift
sustained periods of time
Actively recruit and retain members
Answer questions, solve problems, and refer comments and concerns appropriately
Answer phones, field questions, and route calls in keeping with Front Desk standards
Perform cash, check, and credit card transactions accurately
Schedule courts and program services for members
Maintain a clean and organized front desk and lobby area
Use online computer software for member check-ins, updating member accounts as needed
Attend all scheduled meetings and trainings
Understand and follow employee standards of conduct and ethics
Understand and uphold club building, facilities, service, program, and emergency procedures
Assume other duties as assigned
Work morning, evening, and weekend shifts as necessary

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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