Front Desk Associate

Residence Inn by Marriott is a renowned hotel brand under Marriott International, dedicated to providing guests with a comfortable and memorable extended stay experience. Located at 37 Worlds Fair Dr, Somerset, New Jersey, this property embodies the Marriott commitment to exceptional service, comfort, and quality accommodations. Residence Inn specializes in offering spacious suites equipped with fully functional kitchens, modern amenities, and a home-like atmosphere catering to both business and leisure travelers. Its commitment to guest satisfaction is reflected through its emphasis on personalized service, attention to detail, and creating an environment conducive to productivity and relaxation.

Residence Inn by Marriott is currently seeking a part-time Service Specialist for their Rooms and Guest Services Operations team. This Non-Management role requires flexibility in working shifts, including availability on weekends and holidays, and offers a competitive pay rate of $17.51 per hour. The Service Specialist plays an integral role in ensuring that guests' experiences are smooth, enjoyable, and unique from the moment they check-in to their departure. Rather than merely handling the usual front desk tasks, this role expands into broader guest service responsibilities throughout key areas of the hotel, always prioritizing guest needs.

The Service Specialist is empowered to take initiative and deliver a variety of services that enhance the overall guest stay. This includes attending to operational tasks, responding promptly to guest requests, serving high-quality food, completing necessary reports, and offering insightful recommendations about local events and attractions. The essence of this role lies in transforming routine transactions into part of the guest's memorable experience while maintaining the highest standards of professionalism and hospitality.

In addition to their guest interaction duties, Service Specialists must adhere to important company policies such as maintaining a safe work environment, following established guidelines, preserving confidentiality, and protecting company assets. They are expected to uphold Marriott’s standards concerning uniform appearance, personal grooming, and communication professionalism.

This dynamic role requires physical activity, including standing, sitting, walking for extended periods, and handling objects weighing up to 25 pounds without assistance. Specialist duties often involve bending, reaching, twisting, and other movements to ensure operational efficiency and guest satisfaction. Service Specialists must consistently perform these tasks and any other reasonable requests to maintain seamless hotel operations.

Residence Inn by Marriott values diversity, equality, and inclusion within its workforce. The company is committed to providing equal employment opportunities and fostering a welcoming environment where all associates feel valued and supported. Diversity of backgrounds, talents, and experiences among employees is celebrated and considered a key strength of Marriott International.

Working at Residence Inn provides access to a broad range of benefits designed to support employees and their families, enhance well-being, promote career growth, and encourage new opportunities. Eligibility for these benefits may vary depending on employment status, role, and location.

Joining the Residence Inn team means becoming part of a global community dedicated to guest satisfaction and exceptional service. You will have the opportunity to perform your best work, fulfill your purpose, collaborate with an incredible worldwide team, and grow into your best self.