Front Desk Associate

Brooksby Village by Erickson Senior Living is a premier continuing care retirement community located on a picturesque 90-acre campus in Peabody, Massachusetts, just minutes from Boston. As part of Erickson Senior Living, one of the nation’s largest and most respected providers of senior living and health care, Brooksby Village offers a vibrant and supportive environment where residents enjoy a high quality of life. The community focuses on delivering an engaging lifestyle, financial security, and comprehensive health and well-being services to ensure residents live better, more fulfilling lives. Erickson Senior Living is known for its commitment to excellence in senior care and its dedication to fostering environments where both residents and employees thrive.

This opportunity is for a part-time customer service professional to join the Brooksby Village team in an evening and weekend capacity. This role is essential in creating a warm and welcoming atmosphere as it serves as the first point of contact for residents, visitors, and staff. The position requires strong administrative capabilities, particularly proficiency in Microsoft Office with an emphasis on Excel, and prior experience handling multi-line telephone switchboard systems. The ideal candidate will have a background in reception and customer service, with the ability to multitask efficiently and independently in a fast-paced environment. Evening and weekend availability, including the ability to work holidays, is required for this role.

Working at Brooksby Village means becoming part of a company culture that values diversity, equity, inclusion, and belonging. The organization fosters a supportive and inclusive workplace that aligns with its mission, vision, and values. Employees benefit from a comprehensive compensation package ranging from $17 to $20 per hour based on experience. Additional benefits include medical, dental, and vision insurance plans, wellness support such as annual reimbursements for qualified health expenses, personal health coaching, and telemedicine services. Paid time off is offered, alongside company-paid volunteer hours for eligible employees, and a 401k retirement plan featuring a 3% company match. Unique perks include access to onsite medical centers for wellness and sick care, discounts of 30% on food and drinks at on-site dining venues, and discounted healthy meal options.

Brooksby Village also supports career growth through education assistance, certification reimbursement, and access to over 6,000 online learning courses designed to enhance professional skills and foster development. This role allows individuals to contribute meaningfully by managing vital communication tasks such as greeting and directing residents and guests, managing resident lists, logging and notifying package deliveries, and ensuring efficient mail distribution. Joining Brooksby Village is not only an employment opportunity but an invitation to grow in a respected company that values its people and offers a balanced work-life environment.

Erickson Senior Living and its managed communities are committed to equal employment opportunities and maintaining a workplace free from discrimination and harassment based on any protected characteristic under federal, state, or local law. This dedication to fairness and respect ensures that all employees feel safe, valued, and empowered to succeed.