Front Desk Associate

Roberts Resorts & Communities is a nationally growing company committed to transforming the way communities are built and dreams are fulfilled. The organization operates with a clear mission centered on resourcefulness, integrity, passion, and delivering epic customer service. Serving over 30,000 people, Roberts Resorts & Communities aims to create a meaningful impact and foster a culture where integrity and exceptional service are foundational values. The company is dedicated to shaping brighter futures through community development, creating environments where residents feel valued and supported. This emphasis on community and customer care positions Roberts Resorts & Communities as a leader in the hospitality and resort management industry, providing unique and memorable experiences for all guests and residents.

The Front Desk Associate role at Roberts Resorts & Communities is a pivotal position focused on serving as the welcoming face and primary point of contact for guests and visitors. This full-time position demands exceptional customer service skills to manage daily front desk operations including check-in and check-out procedures, reservation handling, and addressing inquiries efficiently. The associate will play a vital role in maintaining smooth and seamless front desk functions, ensuring guests and residents have positive and satisfactory experiences.

The position requires regular weekend availability, specifically the ability to work Saturdays, underscoring the importance of flexibility and commitment to providing continuous support to resort operations. The Front Desk Associate is tasked with establishing positive relationships with guests, residents, and vendors through courteous and professional interactions, contributing to an inclusive and hospitable atmosphere.

Key responsibilities include managing incoming calls, processing reservations, responding timely to online chat inquiries, and reporting guest feedback to management for resolution. The role also involves administrative duties such as collecting rent and payments using specialized property management platforms like Rent Manager and Camp Spot, initiating collection calls, and maintaining accurate and confidential records. The associate is responsible for preparing resort communications, monitoring office supplies, handling mail and packages, and coordinating with maintenance personnel to address guest concerns promptly.

Applicants will find this role rewarding as it offers an opportunity to engage directly with a diverse community, support daily operational excellence, and be part of a growing company that values contribution and community spirit. With a competitive hourly wage of $16.50, Roberts Resorts & Communities offers career growth potential within an inclusive, supportive workplace committed to diversity and equal opportunity. This role is ideal for individuals who thrive in multitasking, problem-solving, and creating outstanding guest experiences while upholding high standards of professionalism and attention to detail.