Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $28.00 - $30.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Commuter Benefits
Employee Discounts
Job Description
ArtHaus Works and ArtHaus Properties represent a unique blend of creative and residential spaces, converging artistic innovation and property management into a dynamic community setting. ArtHaus Works is an innovative member community that unites creative offices, artist studios, and maker spaces under one roof, fostering collaboration and creativity among diverse tenants and members. Complementarily, ArtHaus Properties manages residential and mixed-use real estate assets, overseeing day-to-day property operations to ensure an optimal experience for residents. This dual-focus environment makes ArtHaus a vibrant place to work and engage, where art and community living intersect.
The Front Desk Associate role at ArtHaus is pivotal for maintaining seamless operations across both the creative workspace and residential property management divisions. This position functions as the central point of contact for members, tenants, residents, and guests, providing essential support for front desk activities and light property management functions. As such, the role demands a versatile, customer-focused professional who can handle a range of responsibilities—from managing communication and customer service requests to assisting with rent payment processing and basic leasing administration.
Specifically, this role encompasses tasks such as greeting residents and visitors, answering calls, managing inquiries, and facilitating smooth interactions among diverse community members. The Associate supports property management by reviewing resident ledgers, assisting with rent payments, preparing move-out statements, and coordinating access and security measures like smart lock troubleshooting and key management. The role also involves managing work orders via systems like EliseAI and HappyCo to maintain building maintenance standards.
On the artistic community side, the Front Desk Associate is responsible for welcoming members and guests, managing front desk operations with professionalism and efficiency, and supporting leasing and onboarding efforts for new members. Administrative duties include filing, scanning, document processing, and helping with mail handling and light marketing campaigns. The position also requires active participation in daily building operations like conducting walkthroughs, overseeing cleanliness, managing meeting support, and executing opening and closing procedures.
Additionally, the role plays an important part in supporting events and community initiatives organized by ArtHaus Works and ArtHaus Living. This includes helping plan and execute events, managing invitations and RSVPs, coordinating logistics with vendors, providing on-site event support, and handling event setup and teardown activities.
Ideal candidates are energetic individuals with excellent interpersonal skills, able to navigate multiple responsibilities effectively in a fast-paced environment. Experience in property management and customer-facing roles, along with proficiency in Microsoft Office, Google Workspace, and property management software such as Yardi, are highly valued. Spanish language skills are a plus, along with a commitment to professionalism, reliability, and a strong work ethic.
This full-time position offers candidates an invaluable entry point into real estate operations and community management within an artistic, mixed-use environment. Joining ArtHaus means contributing to a vibrant community where art and living converge, offering a unique workplace experience with opportunities for personal and professional growth.
The Front Desk Associate role at ArtHaus is pivotal for maintaining seamless operations across both the creative workspace and residential property management divisions. This position functions as the central point of contact for members, tenants, residents, and guests, providing essential support for front desk activities and light property management functions. As such, the role demands a versatile, customer-focused professional who can handle a range of responsibilities—from managing communication and customer service requests to assisting with rent payment processing and basic leasing administration.
Specifically, this role encompasses tasks such as greeting residents and visitors, answering calls, managing inquiries, and facilitating smooth interactions among diverse community members. The Associate supports property management by reviewing resident ledgers, assisting with rent payments, preparing move-out statements, and coordinating access and security measures like smart lock troubleshooting and key management. The role also involves managing work orders via systems like EliseAI and HappyCo to maintain building maintenance standards.
On the artistic community side, the Front Desk Associate is responsible for welcoming members and guests, managing front desk operations with professionalism and efficiency, and supporting leasing and onboarding efforts for new members. Administrative duties include filing, scanning, document processing, and helping with mail handling and light marketing campaigns. The position also requires active participation in daily building operations like conducting walkthroughs, overseeing cleanliness, managing meeting support, and executing opening and closing procedures.
Additionally, the role plays an important part in supporting events and community initiatives organized by ArtHaus Works and ArtHaus Living. This includes helping plan and execute events, managing invitations and RSVPs, coordinating logistics with vendors, providing on-site event support, and handling event setup and teardown activities.
Ideal candidates are energetic individuals with excellent interpersonal skills, able to navigate multiple responsibilities effectively in a fast-paced environment. Experience in property management and customer-facing roles, along with proficiency in Microsoft Office, Google Workspace, and property management software such as Yardi, are highly valued. Spanish language skills are a plus, along with a commitment to professionalism, reliability, and a strong work ethic.
This full-time position offers candidates an invaluable entry point into real estate operations and community management within an artistic, mixed-use environment. Joining ArtHaus means contributing to a vibrant community where art and living converge, offering a unique workplace experience with opportunities for personal and professional growth.
Job Requirements
- High school diploma or equivalent
- 1-3 years of relevant experience in customer service or property management
- Strong verbal and written communication skills
- Ability to multitask and prioritize effectively
- Proficiency with Microsoft Office and Google Workspace
- Willingness to learn property management software such as Yardi and EliseAI
- Ability to engage professionally with diverse community members
- Basic knowledge of rent and billing procedures
- Flexibility to support events potentially outside of normal working hours
Job Qualifications
- Front desk or customer facing experience
- 1-3 years property management or customer-facing experience
- Basic understanding of resident ledgers rent collection and billing processes
- Strong communication organization and multitasking skills
- Ability to work in a fast-paced environment with shifting priorities
- Proficiency in Microsoft Office and Google Workspace
- Ability to quickly learn systems such as Yardi and EliseAI
- Spanish language skills a plus
- Demonstrates professionalism reliability accountability and strong work ethic
Job Duties
- Greet residents answer calls and handle customer service requests
- Respond to resident inquiries and escalate issues as needed
- Review resident ledgers and answer basic billing questions
- Process rent payments checks and ensure accurate posting
- Prepare move-out statements with manager oversight
- Generate 3-day notices with manager review and approval
- Manage and complete tasks in EliseAI
- Create and close work orders in HappyCo in accordance with SOPs
- Assist with smart lock troubleshooting and key access management
- Coordinate key drop-offs and access logistics as needed
- Support resident conflict resolution and escalate when appropriate
- Create flyers and basic communications for residents
- Serve as the first point of contact for members guests vendors and tours
- Greet and check in guests and direct inquiries appropriately
- Answer and route phone calls with standardized message intake
- Respond to inquiries and escalate issues per established protocols
- Maintain a clean organized and professional front desk environment
- Enter and track member requests in CRM Yardi to ensure proper documentation and follow-up
- Assist Leasing Manager with onboarding of ArtHaus Works members move-in readiness welcome materials access coordination
- Coordinate key access management and member support needs
- Perform scanning filing document processing and general administrative tasks
- Assist with mail handling and light mail campaigns
- Assist in Creating track and close work orders in Yardi in accordance with SOPs
- Guide members on portals payments and building procedures
- Conduct daily walkthroughs to ensure cleanliness and presentation of common areas and conference rooms
- Execute opening and closing procedures per established checklists
- Coordinate meeting support including lunch setup for executive and internal meetings
- Assist in planning and execution of ArtHaus Works and ArtHaus Living events
- Draft and send event invitations and assist in tracking RSVPs
- Coordinate event logistics including vendor management materials preparation and space setup
- Provide on-site event support including check-in and guest experience could be after normal working hours
- Handle event setup breakdown and resetting of spaces
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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