Front Desk Associate

The Sheraton Norfolk Waterside Hotel, located at 777 Waterside Drive, Norfolk, VA, is a prominent establishment in the hospitality industry dedicated to providing exceptional guest experiences. As part of the esteemed Atrium Hospitality family, this full-service hotel offers comfortable accommodations alongside a variety of amenities aimed at enhancing the stay of every guest. With a commitment to quality service, professionalism, and a welcoming atmosphere, the Sheraton Norfolk Waterside Hotel is a preferred choice for travelers visiting the Norfolk area for business or leisure. The hotel's strategic location provides easy access to key city attractions, convention centers, and transportation hubs, making it suitable for diverse clientele. Beyond its dedication to guest satisfaction, the hotel emphasizes a supportive and growth-oriented workplace culture.

Within this vibrant environment, the hotel is currently seeking a dedicated Front Desk Supervisor to join their team. This full-time position is vital to maintaining smooth front desk operations and ensuring that every guest interaction meets the high standards for which the Sheraton brand is known. Compensation for this role ranges between $15.60 and $16.38 per hour, influenced by experience, skills, qualifications, and specific location factors. The Front Desk Supervisor plays a central role in overseeing the front desk team, handling guest check-ins and check-outs with courtesy and precision, and stepping in as an effective problem solver when challenges arise, both for guests and teammates.

The role also involves mentoring new front desk employees, acting as a supportive coach and resource to help them navigate daily responsibilities efficiently. Additionally, the supervisor manages routine operational tasks such as distributing event sheets, supporting the business center, and ensuring the lobby is presentable and guest-ready at all times. This position demands strong interpersonal skills, a customer-service mindset, and the ability to maintain a professional and welcoming presence at the forefront of the guest experience.

Atrium Hospitality, the parent company, embodies the ATRIUM SPIRIT—Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork—which fosters a workplace culture where every team member is valued and empowered to thrive. Employees are offered ample opportunities for career advancement, with 40% of management hires arising from internal promotions, reflecting the company's dedication to growth and development. The hotel also offers a comprehensive benefits package, including medical, dental, and vision insurance options, a 401(k) plan with company match, paid time off, vacation benefits, and exclusive discounts on travel and lifestyle brands.

By joining Sheraton Norfolk Waterside Hotel, candidates will not only embark on a rewarding hospitality career but also engage with a community committed to making a positive societal impact through volunteer and service programs. This opportunity is ideal for individuals who are passionate about hospitality, eager to grow professionally, and enthusiastic about providing memorable experiences to guests in a dynamic and supportive environment.