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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $19.50 - $20.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Career development programs
Job Description
Level5 Hospitality is a dynamic and innovative company specializing in hotel management services. Bringing together a diverse group of experts in the hospitality industry, Level5 aims to redefine guest experiences through their core values of ethics, integrity, creativity, and collaboration. They are recognized for their high-touch service approach, driven by a results-oriented mindset that emphasizes world-class hospitality standards. Operating as a bold and refreshing company, Level5 Hospitality fosters an environment where innovation, creativity, and teamwork are at the heart of all business practices. This commitment allows them to position themselves as a trusted partner in the hospitality space, providing exceptional... Show More
Job Requirements
- high school diploma
- work experience as a front desk agent preferred
- food safety certification
- proficiency in Microsoft Office Suite or similar software
- excellent communication and organizational skills
- flexibility with shifts and scheduling
- must be available weekends and/or holidays
- must have transportation to and from work
- must have stellar attendance and punctuality
Job Qualifications
- high school diploma
- work experience as a front desk agent preferred
- level5 high touch service
- food safety certification
- excellent communication and organizational skills
- flexibility with shifts and scheduling
- must be available weekends and/or holidays
- must have transportation to and from work
- must have stellar attendance and punctuality
Job Duties
- perform all check-in and check-out tasks
- operate the front desk according to standard operating procedures and with exceptional guest service
- know emergency procedures and how to respond
- complete daily reports, audit correspondence, as required by the shift
- receive and confirm credit cards for validity and acceptability
- welcome guest upon their arrival and assign rooms
- take incoming calls, online and in-person room booking requests, and answer questions about guests' needs involving room rates, available rooms, amenities, and special requests
- communicate with housekeeping to make sure guest rooms are ready
- manage online and phone reservations
- respond to guest complaints in a timely and professional manner
- create incident reports for guest injuries/issues when required
- maintain a high standard of personal appearance and grooming, which includes compliance with the dress code policy
- perform other related duties as required or asked by supervisor
- ensure setup is complete each morning for the barista station and fresh foods and beverages are always available during the service hours
- demonstrate excellent menu and product knowledge
- prepare and serve beverage (hot and cold) and food (small bites) orders while guests are in the dining area, checking in as necessary
- clean the Bistro area, including the tables, chairs, and buffet bar as needed, and empty garbage
- remove plates and dishes from tables throughout the breakfast service using appropriate techniques for removing plates, glasses, and silverware promptly
- address visitor questions and requests promptly, courteously, and efficiently
- follow health and safety protocols to clean and sanitize service lines, beverage dispensers, and other equipment
- maintain adequate supplies of items such as clean glassware, dishes, or trays
- fill beverage and ice dispensers
- stock cabinets or serving areas with condiments and refill condiment containers
- be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- practice safe work habits and use required safety equipment
- perform other related duties as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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