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Front Desk Associate

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Complimentary Club membership
Guest privileges
Discounts on training
discounts on spa services
Discounts on programs
Discounts on apparel
Employee Referral Bonus
In-house certification
Continuing Education
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k)
Paid Time Off

Job Description

US Fitness is a leading fitness company committed to promoting wellness and helping individuals achieve their health goals. With multiple club locations and a focus on creating a supportive and motivating environment, US Fitness provides members with state-of-the-art facilities, a wide range of fitness programs, and expert guidance from certified trainers and staff. The company values diversity, inclusion, and equal opportunity employment, ensuring a respectful workplace for all employees. US Fitness prides itself on its exceptional customer service, innovative fitness solutions, and community engagement initiatives, making it a preferred destination for fitness enthusiasts of all levels.

We are currently seeking energetic and outgoing Front Desk Associates to join our team. In this role, you will be the first point of contact for members, guests, and visitors, creating a welcoming and professional atmosphere from the moment they enter the club. Your primary responsibility will be to set the tone for a positive fitness experience by providing friendly greetings, answering questions, handling transactions, and supporting various club programs. This position is ideal for individuals interested in building a career in the fitness industry, with future opportunities to advance into roles such as Personal Trainer or Membership Manager. We emphasize a workplace culture of professionalism, enthusiasm, and teamwork. The Front Desk Associate role requires excellent communication and organizational skills, the ability to multitask in a fast-paced environment, and a passion for motivating others. This full-time position offers comprehensive benefits including medical, dental, vision, and life insurance, 401(k), paid time off, and employee perks such as complimentary club membership, discounts on training and spa services, and ongoing education opportunities.

Job Requirements

  • High school diploma or equivalent
  • Prior customer service or front desk experience preferred
  • Ability to communicate effectively
  • Strong interpersonal skills
  • Basic computer proficiency
  • Ability to handle cash and transactions accurately
  • CPR/AED certification or willingness to obtain within 30 days

Job Qualifications

  • Friendly, enthusiastic attitude
  • Strong communication skills
  • Organized and punctual
  • Ability to multitask in a fast-paced setting
  • Interest in building a career in fitness
  • Basic computer and cash-handling skills
  • CPR/AED certification or willingness to obtain within 30 days

Job Duties

  • Greet and check in members, guests, and visitors
  • Handle calls, questions, and transactions with a smile
  • Keep the front desk and lobby clean and organized
  • Support club programs and member engagement
  • Maintain a professional and welcoming environment
  • Assist with basic administrative tasks
  • Encourage a positive and motivating atmosphere

Job Criteria

Experience

Entry Level (1-2 years)


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