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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $19.50 - $20.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Professional development opportunities
Retirement Plan
flexible scheduling
Job Description
Level5 Hospitality is a dynamic and forward-thinking hotel management company that prides itself on delivering exceptional service infused with integrity, innovation, and a collaborative spirit. As a powerhouse in the hospitality industry, Level5 combines a diverse team of experts committed to pushing the boundaries of traditional hotel management to create unique, memorable experiences for guests and partners alike. The company’s culture, often referred to as the L5 lifestyle, is defined by a shared commitment to high-touch service, ethical practices, and a mindset geared towards achieving world-class performance standards. This approach not only sets Level5 apart from competitors but also fosters... Show More
Job Requirements
- High school diploma
- Proficient in Microsoft Office Suite or similar software
- Work experience as a front desk agent preferred
- Food safety certification
- Excellent communication and organizational skills
- Flexibility with shifts and scheduling
- Must be available weekends and/or holidays
- Must have transportation to and from work
- Must have stellar attendance and punctuality
- Able to remain in a stationary position during shift
- Able to access and navigate the facility
- Adhere to safety requirements by wearing appropriate personal protective equipment
- Ability to move objects weighing up to 50lbs
- Comply with dress code policy
Job Qualifications
- Proficient in Microsoft Office Suite or similar software
- Work experience as a front desk agent preferred
- Level5 High Touch service
- Food safety certification
- Excellent communication and organizational skills
- Flexibility with shifts and scheduling
- Must be available weekends and/or holidays
- Must have transportation to and from work
- Must have stellar attendance and punctuality
Job Duties
- Perform all check-in and check-out tasks
- Operate the front desk according to standard operating procedures and with exceptional guest service
- Know emergency procedures and how to respond
- Complete daily reports, audit correspondence, as required by the shift
- Receive and confirm credit cards for validity and acceptability
- Welcome guest upon their arrival and assign rooms
- Take incoming calls, online and in-person room booking requests, and answer questions about guests' needs involving room rates, available rooms, amenities, and special requests
- Communicate with housekeeping to make sure guest rooms are ready
- Manage online and phone reservations
- Respond to guest complaints in a timely and professional manner
- Create incident reports for guest injuries/issues when required
- Maintains a high standard of personal appearance and grooming, which includes compliance with the dress code policy
- Performs other related duties as required or asked by supervisor
- Ensure setup is complete each morning for the barista station and fresh foods and beverages are always available during the service hours
- Demonstrate excellent menu and product knowledge
- Prepare and serve beverage (hot and cold) and food (small bites) orders while guests are in the dining area. Checking in as necessary
- Clean the bistro area, including the tables, chairs, and buffet bar as needed, and empty garbage
- Remove plates and dishes from tables throughout the breakfast service using appropriate techniques for removing plates, glasses, and silverware promptly
- Address visitor questions and requests promptly, courteously, and efficiently
- Follow health and safety protocols to clean and sanitize service lines, beverage dispensers, and other equipment
- Maintain adequate supplies of items such as clean glassware, dishes, or trays
- Fill beverage and ice dispensers
- Stock cabinets or serving areas with condiments and refill condiment containers
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Practice safe work habits and use required safety equipment
- Performs other related duties as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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