Front Desk Associate

Roberts Resorts & Communities is a nationally recognized and rapidly growing company dedicated to creating vibrant and welcoming communities across the country. Rooted in core values such as resourcefulness, integrity, passion, and outstanding customer service, Roberts Resorts & Communities strives to positively impact the lives of 30,000 people by providing high-quality resort and community living experiences. The organization embodies a mission centered on building meaningful connections and fulfilling dreams, making it a desirable workplace for individuals eager to make a difference and contribute to a prosperous future. This company fosters a culture of integrity and inclusiveness, encouraging employees to bring their authentic selves to work and to thrive in an environment where diversity is celebrated.

The Front Desk Associate role at Roberts Resorts & Communities is a pivotal position serving as the initial point of contact for guests, residents, prospective residents, and vendors. This full-time role demands a strong commitment to delivering exceptional customer service, managing front desk operations smoothly, and supporting a clean and hospitable environment. The associate is responsible for efficiently handling check-in and check-out processes, managing reservations, promptly addressing inquiries, and supporting administrative tasks to ensure seamless guest experiences.

In addition to front desk duties, this position involves performing general housekeeping responsibilities, including cleaning restrooms, kitchens, common areas, and maintaining office cleanliness. The associate plays a critical role in ensuring safety standards are met by following all safety procedures and reporting any hazards to management. They also assist with rent collection and payment processing using specialized property management platforms like Rent Manager and Camp Spot.

The job requires excellent multitasking skills, communication, attention to detail, and computer proficiency to handle various responsibilities effectively. The Front Desk Associate also contributes to the community’s communication efforts by preparing newsletters, rule reminders, and violation notices, maintaining resort files, coordinating with maintenance, and managing mail and packages.

Roberts Resorts & Communities offers a supportive and inclusive work environment where employees can grow professionally while contributing to the company’s vision of building stronger communities. The role offers competitive benefits, including medical, dental, and vision insurance, paid time off, employer-paid life insurance, and opportunities for complimentary stays at their resorts. With a commitment to diversity and equal employment opportunity, the company embraces a culture that values each person’s unique contributions and fosters a sense of belonging for all team members.