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Job Overview
Employment Type
Full-time
Benefits
Medical
Dental
Vision
Employer Paid Life Insurance
Voluntary STD
LTD
Accidental
Critical Illness
PTO
Paid holidays
401k
401k Match
Working in an inclusive community
Complimentary stay at one of our resorts
Job Description
Roberts Resorts & Communities is a nationally recognized and rapidly growing company dedicated to creating vibrant and welcoming communities across the country. Rooted in core values such as resourcefulness, integrity, passion, and outstanding customer service, Roberts Resorts & Communities strives to positively impact the lives of 30,000 people by providing high-quality resort and community living experiences. The organization embodies a mission centered on building meaningful connections and fulfilling dreams, making it a desirable workplace for individuals eager to make a difference and contribute to a prosperous future. This company fosters a culture of integrity and inclusiveness, encouraging employees to bring... Show More
Job Requirements
- high school diploma or equivalent
- prior experience in customer service, front desk operations, or hospitality industry is preferred but not required
- proficiency in using computer systems, including property management software and microsoft office suite, is desirable
- strong communication and interpersonal skills
- ability to multitask and work in a fast-paced environment
- constantly sit, talk, or hear
- frequently use hands
- manual dexterity for handling paperwork and using office equipment
- clear vision and hearing for reviewing documents and communicating effectively
- capability to lift up to 10 pounds
Job Qualifications
- proficient in providing outstanding service to guests and residents, ensuring their needs are met with excellence
- demonstrates effective verbal and written communication skills to interact professionally with guests, residents, and team members
- capable of efficiently managing multiple tasks such as check-ins, reservations, and guest inquiries simultaneously
- possesses keen attention to detail to ensure accuracy in handling payments, reservations, and administrative tasks
- adapts to various situations and addresses guest needs promptly and professionally
- exhibits strong problem-solving abilities to resolve guest complaints or issues effectively and find suitable solutions
- maintains orderly records, manages office supplies, and handles administrative tasks effectively
- proficient in using property management software and microsoft office applications
- maintains a positive attitude and enthusiasm for delivering outstanding service, contributing to a welcoming and hospitable environment at the front desk
Job Duties
- establish positive relationships with guests, residents, prospective residents, and vendors through courteous and professional interactions
- efficiently manage incoming calls, handling reservations and addressing customer inquiries promptly and accurately
- clean, sanitize, and properly stock resort restrooms, kitchens and common areas
- maintain washers and dryers by cleaning all surfaces and removing lint
- ensure all floors are swept, vacuumed, mopped, waxed and buffed as needed
- ensure all windows, screens and window ledges are clean and functioning properly
- ensure all offices are clean and neat. empty trash containers as needed
- follow all safety procedures and precautions
- report unsafe or hazardous conditions, incidents, accidents and/or defective equipment to the resort manager or maintenance supervisor
- provide assistance and respond to queries via online chat to enhance customer experience
- report resort comments, suggestions, and complaints to the general manager for timely resolution
- conduct seamless check-in and check-out processes, managing reservations and accommodating walk-in guests effectively
- collect rent, deposits, and payments for various services using rent manager and camp spot platforms
- initiate collection calls for site rental payments as instructed, ensuring timely payments
- utilize email communication to correspond with residents and potential guests as required
- maintain organized resort files, reports, and records, ensuring accuracy and completeness
- upload resident files and communications to rent manager for documentation and tracking purposes
- prepare and distribute resort communications such as newsletters, rule reminders, and violation notices
- monitor office supplies inventory and place orders as necessary to ensure availability
- manage mail and packages, sorting and distributing them to designated mailboxes
- secure documents for leases and maintain confidentiality of sensitive information
- input meter readings accurately to track usage and manage utility billing processes
- coordinate with maintenance personnel to address guest concerns and resolve any potential issues promptly
- performs other related duties as assigned
Job Criteria
Experience
No experience required
Job Location
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