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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $19.70
Work Schedule
Flexible
Weekend Shifts
Benefits
Competitive wages
Comprehensive benefits package
Marriott travel perks and discounts
Paid Time Off
Health Insurance
Dental Insurance
Employee Discounts
Job Description
AC Hotel Denver RiNo is a vibrant, modern hotel located in the heart of Denver, Colorado. It operates under the independent franchise owned and managed by Lotus Hotels, a company distinct and separate from Marriott International. This franchise ensures that all employment practices, policies, and workplace culture are managed internally by the franchisee, providing a unique and dynamic work environment. The hotel exemplifies contemporary hospitality through exceptional guest experiences and high standards of service. It is situated in a bustling neighborhood known for its artistic and cultural attractions, featuring stylish accommodations that blend European-inspired design with local Denver character. The... Show More
Job Requirements
- High school diploma or equivalent required
- Minimum of 1-2 years of front desk or hospitality experience preferred
- Experience with hotel management systems is a plus
- Ability to stand for prolonged periods
- Ability to lift up to 15 pounds at times
Job Qualifications
- High school diploma or equivalent
- Minimum of 1-2 years front desk or hospitality experience preferred
- Experience with hotel management systems is a plus
- Excellent customer service and communication skills
- Strong problem-solving and conflict-resolution abilities
- Ability to multitask in a fast-paced environment
- Proficiency in hotel management software and reservation systems
- Attention to detail and strong organizational skills
- Basic math and cash-handling skills
- Ability to work independently and as part of a team
- Professional appearance and demeanor
- Dependability and flexibility to work various shifts including weekends and holidays
Job Duties
- Review the Front Desk Log for unusual situations or conditions and communicate with outgoing staff
- Count money in the cash drawer and sign in for the shift
- Check the number of occupied rooms using reports
- Review reservations including groups, room blocks, special requests, and VIPs
- Assign and block rooms accurately
- Separate guaranteed reservations from holds and check for duplicates
- Post telephone, food, and miscellaneous charges to guest folios
- Review Housekeeping Report for accuracy
- Verify check-out folios and credit card approvals
- Notify guests exceeding credit limits and request settlement
- Prepare guest registration cards for pre-registration
- Review disputed charges and collaborate for resolution
- Prepare Shift Deposit Report and secure funds
- Update Front Desk Log for the next shift
- Maintain uniform and appearance standards
- Maintain a cash bank and perform guest accounting
- Maximize room rates and promote hotel services
- Inform management of unresolved guest complaints
- Follow telephone etiquette standards
- Notify Housekeeping of late check-outs and stay-overs
- Contact guests not checked out on time
- Replenish front desk supplies
- Maintain cleanliness and order at the front desk
- Collect and sanitize room keys and organize storage
- Perform additional assigned duties
- Maintain knowledge of hotel services and events
- Demonstrate proficiency with front office equipment and software
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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