Front Desk Associate

AC Hotel Denver RiNo is a vibrant, modern hotel located in the heart of Denver, Colorado. It operates under the independent franchise owned and managed by Lotus Hotels, a company distinct and separate from Marriott International. This franchise ensures that all employment practices, policies, and workplace culture are managed internally by the franchisee, providing a unique and dynamic work environment. The hotel exemplifies contemporary hospitality through exceptional guest experiences and high standards of service. It is situated in a bustling neighborhood known for its artistic and cultural attractions, featuring stylish accommodations that blend European-inspired design with local Denver character. The hotel promotes a welcoming ambiance where guests can enjoy both comfort and convenience, enhanced by attentive and professional staff. AC Hotel Denver RiNo is part of the Marriott family of brands but operates independently, focusing deeply on personalized guest interactions and maintaining the high-quality standards of the brand.

The Front Desk Associate position at AC Hotel Denver RiNo is a full-time, non-management role dedicated to delivering excellent guest services in line with the standards set by the Hotel Managers Group. This position serves as the primary point of contact for guests upon arrival and throughout their stay, managing check-ins, check-outs, reservations, and inquiries with professionalism and efficiency. The associate ensures accuracy in processing guest transactions, room assignments, and maintaining financial records while adhering strictly to company policies. This position demands an individual who is detail-oriented, highly organized, and capable of multitasking in a fast-paced environment typical of the hospitality industry. The role involves using advanced hotel management software and reservation systems to maximize room occupancy and revenue goals effectively.

The Front Desk Associate plays an essential role in creating a positive guest experience, resolving any guest concerns, and promoting the hotel’s services and amenities. They are responsible for maintaining the front desk area’s cleanliness and orderly appearance, managing cash handling duties, and preparing necessary reports for shifts and deposits. Attention to detail and a strong customer service ethic are vital as the associate interacts with diverse guests, ensuring their needs are met promptly and courteously. Successful candidates should display dependability, flexibility to work varied shifts including weekends and holidays, and a professional appearance with excellent communication skills.

This position offers a competitive hourly wage of $19.70 and includes access to a comprehensive benefits package along with Marriott travel perks and discounts. The role presents an excellent opportunity for hospitality professionals looking to grow their careers in a supportive yet challenging environment at a new and exciting hotel property within a growing brand. The position demands adherence to equal opportunity principles with no discrimination in hiring and employment practices, promoting an inclusive workforce. Applicants are encouraged to apply promptly as the application deadline is 45 days from the posting date, emphasizing the hotel's commitment to timely recruitment and staffing.