Front Desk Associate

Norman Embassy Suites, located at 2501 Conference Dr in Norman, OK, is a distinguished full-service hotel that prides itself on delivering exceptional guest experiences through a strong commitment to service excellence. As part of the Atrium Hospitality family, the hotel embraces a culture founded on the SPIRIT values: Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork. These values create a welcoming and supportive environment where employees and guests alike thrive and feel valued throughout every interaction. The hotel provides a vibrant atmosphere where both guests and team members receive attentive and personalized care, maintaining high standards of hospitality and operational precision.

The Front Desk Associate role at Norman Embassy Suites is a critical position that serves as the first and last point of contact for guests, ensuring their stay exceeds expectations at every turn. This full-time position offers a competitive compensation starting at $15.00 per hour, with pay adjustments based on experience, skills, qualifications, and the specific location. The Front Desk Associate's core responsibility includes managing front desk operations with accuracy, warmth, and professionalism. They are entrusted with guest check-ins and check-outs, swiftly resolving issues, and fostering positive guest relations. Beyond direct guest interaction, the role involves supporting and training new front desk team members, demonstrating leadership and teamwork skills necessary for effective operations.

In addition to operational duties, the Front Desk Associate helps coordinate daily administrative tasks such as distributing event sheets, providing business center support, and ensuring the lobby remains inviting and guest-ready. The position demands an individual who is tech-savvy and comfortable navigating hotel management systems and software, allowing smooth and efficient service delivery without interruptions. Physical stamina is also essential, as the role requires standing for prolonged periods and lifting items up to 50 pounds.

Working for Norman Embassy Suites means becoming part of a company that values career growth and continuous learning. Atrium Hospitality promotes internal development, with 40 percent of management hires coming from within the company. Employees benefit from a well-rounded compensation package that includes a 401(k) retirement plan with company match, comprehensive medical, dental, and vision insurance, paid time off, vacation days, and exclusive travel discounts through the Atrium Traveler program. Additional perks include daily pay options, wellness programs, tuition reimbursement, and discounts on popular brands and services. Furthermore, Atrium Hospitality encourages employees to make a positive impact through its community service and volunteer initiatives, instilling a strong sense of purpose and contribution beyond the workplace.

Joining Norman Embassy Suites not only offers an exciting opportunity to work in a rewarding hospitality setting but also promises a supportive culture where teamwork and innovation are at the forefront. You will have the chance to build a meaningful career within a large, respected hospitality group that prioritizes inclusivity and employee success. If you have excellent customer service skills, a passion for hospitality, and the desire to be part of a dynamic and collaborative team, this Front Desk Associate role could be the perfect fit for you.