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Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $15.00
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Work Schedule

Standard Hours
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Benefits

career growth
401(k) plan with Company Match
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
vacation

Job Description

Norman Embassy Suites, located at 2501 Conference Dr in Norman, OK, is a distinguished full-service hotel that prides itself on delivering exceptional guest experiences through a strong commitment to service excellence. As part of the Atrium Hospitality family, the hotel embraces a culture founded on the SPIRIT values: Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork. These values create a welcoming and supportive environment where employees and guests alike thrive and feel valued throughout every interaction. The hotel provides a vibrant atmosphere where both guests and team members receive attentive and personalized care, maintaining high standards of hospitality and operational precision.Show More

Job Requirements

  • High school diploma or equivalent
  • Customer service experience
  • Experience in hospitality or leadership preferred
  • Tech savvy enough to use hotel systems with confidence
  • Able to lift 50 lbs and stay on your feet

Job Qualifications

  • Customer service experience
  • Experience in hospitality or leadership (preferred)
  • High school diploma or equivalent
  • Tech savvy enough to use hotel systems with confidence

Job Duties

  • Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike
  • Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm
  • Support and train new front desk team members-youre the friendly coach theyll thank later
  • Resolve guest issues quickly and professionally (bonus points if they leave smiling)
  • Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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