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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $19.70
Work Schedule
Flexible
Weekend Shifts
Benefits
Competitive wages
Comprehensive benefits package
Marriott travel perks
discounted hotel stays
Paid Time Off
Health Insurance
Employee Discounts
Job Description
AC Hotel Denver RiNo, located at 3680 Brighton Blvd in Denver, Colorado, is a vibrant and modern hotel operated by Lotus Hotels, an independent franchisee separate from Marriott International. Known for its blend of European-inspired design and a focus on the local culture of Denver, AC Hotel Denver RiNo offers a distinctive hospitality experience aimed at both business travelers and tourists. The hotel is committed to exceptional guest services, combining stylish accommodations with technology and comfort, making it a preferred choice in the bustling RiNo Art District. Lotus Hotels maintains full control over this property’s employment practices, providing a unique... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 1-2 years of front desk or hospitality experience preferred
- Experience with hotel management systems is a plus
- Ability to stand for prolonged periods
- Ability to lift up to 15 pounds at times
Job Qualifications
- High school diploma or equivalent
- Minimum of 1-2 years of front desk or hospitality experience preferred
- Experience with hotel management systems is a plus
- Excellent customer service and communication skills
- Strong problem-solving and conflict-resolution abilities
- Ability to multitask in a fast-paced environment
- Proficiency in hotel management software and reservation systems
- Attention to detail and strong organizational skills
- Basic math and cash-handling skills
- Ability to work independently and as part of a team
- Professional appearance and demeanor
- Dependability and flexibility to work various shifts including weekends and holidays
Job Duties
- Review the front desk log for any unusual situations or conditions and communicate with outgoing staff
- Count the money in the cash drawer and sign in for the shift
- Check the number of occupied rooms using the rack or computerized Expected Arrivals Report
- Review reservations for incoming groups, room blocks, special requests, and VIP requirements
- Assign and block rooms, ensuring guest details and stay dates are accurately recorded
- Separate guaranteed reservations from holds and check for duplicate bookings
- Post all telephone, food, and miscellaneous charges to guest folios
- Review the Housekeeping Report to ensure accuracy with in-house guest records
- Review check-out folios to ensure a zero balance and verify credit card approval codes
- Notify guests exceeding credit limits and request immediate settlement
- Prepare guest registration cards for pre-registration
- Review disputed charges and collaborate with management for resolution
- Prepare a Shift Deposit Report, count cash drawer funds, and secure the deposit in a locked safe
- Update the Front Desk Log with pertinent information for the next shift
- Ensure proper uniform and adherence to hotel appearance standards
- Accurately maintain a cash bank and perform guest accounting functions
- Maximize room rates and promote hotel services to achieve occupancy and revenue goals
- Inform management of unresolved guest complaints and suggestions
- Read and adhere to all posted memos and company policies
- Follow the hotel telephone etiquette standards
- Notify Housekeeping of late check-outs and stay-overs
- Contact guests who have not checked out on time to confirm their revised departure
- Replenish front desk supplies as needed
- Maintain cleanliness and order at the front desk
- Collect and sanitize room keys and organize key storage
- Perform additional duties as assigned
- Maintain knowledge of hotel services, events, and departmental functions to assist guests
- Demonstrate proficiency in using front office equipment and software
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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