Front Desk Associate

AC Hotel Denver RiNo, located at 3680 Brighton Blvd in Denver, Colorado, is a vibrant and modern hotel operated by Lotus Hotels, an independent franchisee separate from Marriott International. Known for its blend of European-inspired design and a focus on the local culture of Denver, AC Hotel Denver RiNo offers a distinctive hospitality experience aimed at both business travelers and tourists. The hotel is committed to exceptional guest services, combining stylish accommodations with technology and comfort, making it a preferred choice in the bustling RiNo Art District. Lotus Hotels maintains full control over this property’s employment practices, providing a unique and dedicated approach to service excellence and staff development within the hospitality industry.

This full-time, non-management Front Desk Agent position is an excellent opportunity for a hospitality professional passionate about delivering exceptional customer service in a dynamic environment. The role is focused on managing front office operations under the Hotel Managers Group standards. Primary responsibilities include greeting guests, managing check-ins and check-outs, handling reservations, and addressing guest inquiries promptly and professionally. The position requires maintaining accurate financial records and room assignments while strictly following company policies and procedures to ensure smooth hotel operations. This role plays a crucial part in maximizing room occupancy and revenue through effective communication and guest relationship management.

The Front Desk Agent is expected to provide an exceptional first and last impression of the hotel, ensuring every guest feels welcome and valued. The agent will review daily front desk logs, coordinate with outgoing shifts, manage cash drawers, and verify room assignments with attention to detail. They will handle guest folio charges including telephone and food services, work closely with housekeeping to align guest room statuses, and verify credit card approvals to maintain financial accuracy. Additional duties involve preparing registration cards, resolving disputes collaboratively with management, managing shift deposits securely, and maintaining clear communication with both guests and staff through detailed shift logs.

The ideal candidate will demonstrate excellent problem-solving skills, multitasking abilities, and proficiency in hotel management software. This person must exhibit professionalism, reliability, and flexibility to work varied shifts including weekends and holidays. Knowledge of hotel services, events, and departmental coordination is essential to assist guests effectively. The role demands an individual who can maintain composure under pressure while upholding the hotel’s appearance standards and telephone etiquette. This opportunity offers competitive wages at $19.70 per hour, comprehensive benefits, and Marriott travel perks, making it attractive for experienced hospitality professionals eager to grow within a reputable and expanding brand.