Front Desk Associate

Murfreesboro, TN, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

flexible scheduling

Professional development opportunities

Job Description

AWSkinCo+ is a distinguished aesthetic and medical spa company dedicated to creating a unique and elevated client experience centered around boosting confidence through expert care. With locations in the Cool Springs, Westhaven, and Murfreesboro markets, AWSkinCo+ specializes in a broad range of services including injectables, skin treatments, and body treatments. The company thrives on educating clients about their options and providing customized treatment plans tailored to individual needs, setting them apart in the competitive spa industry. At AWSkinCo+, the fusion of advanced medical spa services with a luxury client-centered approach ensures that every visit fosters a sense of wellness and rejuvenation. Their team of highly skilled professionals upholds the highest standards of care and customer service, driving repeat client satisfaction and loyalty.

This job opportunity is for a part-time Front Desk Associate position at AWSkinCo+'s Murfreesboro, Tennessee location. The role is integral to supporting the company’s mission and maintaining a positive and welcoming work environment. The successful candidate will be a key point of contact for clients, responsible for delivering exceptional customer care by managing client interactions both in person and via phone and email. This position requires strong organizational skills, the ability to multitask in a fast-paced setting, and expertise in appointment scheduling and client management. The Front Desk Associate plays a vital role in optimizing provider schedules to ensure high efficiency and client satisfaction. Duties also encompass administrative functions such as managing inventory, conducting opening and closing procedures, and tracking key performance indicators to support business growth. With a focus on lead conversion, this role requires an individual who can engage potential clients effectively and contribute to expanding AWSkinCo+’s clientele. This position is part-time, with workdays scheduled on Wednesday, Thursday, Friday, and 1-2 Saturdays per month. The successful candidate will thrive in a dynamic environment, supporting the spa’s goal of delivering luxurious and personalized aesthetic and medical spa services.

Job Requirements

2 years of administrative experience preferably in a beauty enhancement environment such as a medspa salon with spa or dermatology
ability to multitask and prioritize tasks effectively
strong customer service skills
excellent communication skills both written and verbal
availability to work Wednesday Thursday Friday and 1-2 Saturdays per month
proficiency with scheduling software and basic computer literacy
dependable and punctual with a professional attitude

Job Qualifications

2 years of administrative experience preferably in a beauty enhancement environment such as a medspa salon with spa or dermatology
strong organizational skills with an ability to multitask and prioritize effectively
excellent customer service and interpersonal communication skills
proficiency in appointment scheduling software and basic computer skills
ability to maintain a calm and professional demeanor in a fast-paced environment
prior experience with inventory management is a plus
familiarity with lead conversion and sales funnel optimization is desirable

Job Duties

deliver exceptional customer care by providing a welcoming and professional experience for every client
greet clients warmly upon arrival and answer incoming calls promptly
respond to emails and other correspondence in a timely and professional manner
manage appointment scheduling including booking and rebooking to optimize provider availability and client satisfaction
handle client check-ins and check-outs efficiently while maintaining accurate records
perform opening and closing duties ensuring the workspace is organized and fully prepared for daily operations
restock shelves monitor inventory levels and place orders as needed to maintain a well-stocked environment
track key performance indicators and analyze reports to measure goal progress identify trends and support business growth
take ownership of lead conversion efforts by engaging potential clients and optimizing the sales funnel
optimize provider schedules to maximize efficiency minimize gaps and accommodate client needs effectively