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Front Desk Associate

Job Overview

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Employment Type

Full-time
Part-time
Hourly
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Compensation

Hourly
Range $15.00 - $17.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
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Benefits

competitive pay
Tips
Bonuses
Commissions
Employer-paid healthcare
Matching 401(k)
Paid Time Off
Employee Referral Bonus
flexible schedule
Employee assistance program
Free massage service

Job Description

Massage Envy O Street is a leading wellness company dedicated to helping people on their journey to better health and total body care. As part of a nationwide network of wellness clinics, Massage Envy is committed to delivering exceptional experiences through therapeutic services such as massage therapy, skincare, and stretch sessions. Known for its client-centered approach and focus on holistic wellness, Massage Envy O Street fosters a supportive and empowering work environment that encourages employees to grow professionally and personally. Whether full-time or part-time, team members are integral to creating a welcoming atmosphere that promotes healing and relaxation for all clients.

The available role at Massage Envy O Street involves being at the forefront of client engagement and wellness promotion. As a team member, you will provide outstanding customer service that ensures every client feels valued and understood. You will play a pivotal role in educating guests about the benefits of total body care, including new and expanding services offered by the clinic. This position also requires sales skills aimed at promoting the Massage Envy Wellness Program, scheduling future services, and encouraging retail homecare product purchases based on professional recommendations. In addition to direct client interaction, you will support the smooth operation of the clinic by managing phone and email communications, greeting visitors, assisting with scheduling, and helping maintain a welcoming and organized environment.

Massage Envy O Street offers competitive compensation featuring a base pay ranging from $15 to $17 per hour, complemented by tips, bonuses, and commissions. Full-time employees enjoy a range of benefits including a sign-on bonus, employer-paid healthcare covering medical, dental, and vision plans, matching 401(k) contributions, paid time off, and an employee referral bonus program. The work schedule is designed to offer flexibility with options for day, evening, weekend, and holiday shifts, aligning with the goal of fostering a healthy work-life balance.

The company values continuous learning and growth, providing in-depth training on products and services along with opportunities to engage with a supportive team culture. Employees enjoy monthly complimentary wellness services such as massages, skincare, or stretch sessions, as well as discounts on products. Recognition programs including awards like Sales Associate of the Year highlight Massage Envy's commitment to celebrating employee achievements.

Joining Massage Envy O Street means becoming part of a community that honors your passion, supports your career development, and empowers you to help others enhance their wellness lives. This role is ideal for individuals with a passion for helping others, excellent interpersonal skills, and an interest in health and wellness. If you are looking to embrace your purpose and advance your career in a dynamic and rewarding environment, Massage Envy O Street offers the perfect opportunity to make a meaningful impact while growing your professional skills.

Job Requirements

  • Have previous retail or sales experience preferred
  • Possess excellent math and computer skills
  • Demonstrate great people skills and ability to multitask
  • Support total body care with general knowledge of massage and skin care services
  • Ability to work flexible schedules including holidays and weekends
  • Commitment to providing excellent customer service
  • High school diploma or equivalent

Job Qualifications

  • Previous retail or sales experience preferred
  • Strong critical thinking and multitasking abilities
  • Excellent math and computer skills
  • Great people skills with an ability to establish positive relationships
  • Knowledge or support of total body care principles
  • Ability to work flexible hours including evenings, weekends, and holidays
  • Effective communication skills

Job Duties

  • Provide outstanding customer service and ensure clients feel valued and understood
  • Promote total body care by educating clients on new and expanded services
  • Sell the Massage Envy Wellness Program and encourage retail homecare purchases
  • Support clinic flow by greeting clients, scheduling services, and managing communications
  • Help grow and retain client base through in-person and phone/email outreach
  • Assist in answering phone calls, responding to emails, and addressing client questions
  • Maintain a welcoming and organized clinic environment

Job Criteria

Experience

Mid Level (3-7 years)


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