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Job Overview

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Employment Type

Full-time
Part-time
Hourly
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Work Schedule

Flexible
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Benefits

competitive salary
Employee Discounts
flexible schedule
free uniforms
Opportunity for advancement
Training and Development
Paid vacation
Complimentary service membership

Job Description

Scenthound is a dynamic and rapidly growing company specializing in providing health and wellness services dedicated to dogs. Established with a commitment to enhancing the lives of dogs through quality care, Scenthound operates as a modern, customer-focused service provider that blends a passion for canine health with exceptional customer service. As a brand, Scenthound prioritizes creating a welcoming environment for both dogs and their owners, delivering a combination of expert services, membership offerings, and wellness education that benefits every customer who walks through their doors. This makes Scenthound an outstanding place for individuals who love dogs and want to engage... Show More

Job Requirements

  • Sales experience
  • customer service experience
  • computer/technology proficiency
  • passion for dogs and dog health and wellness
  • reliable transportation
  • willingness to work in a smoke-free environment

Job Qualifications

  • Sales experience
  • customer service experience
  • computer/technology proficiency
  • passion for dogs and dog health and wellness
  • effective communication skills
  • ability to independently solve problems
  • attention to detail
  • time-management skills
  • accountability
  • ability to schedule appointments efficiently

Job Duties

  • Drive membership sales through health and wellness education
  • drive key performance indicators - average ticket price and rebook ratio - through memberships, service add-ons, and retail sales
  • develop membership leads
  • follow up with potential members
  • answer phone calls, schedule customer appointments, manage customer profiles and records
  • manage cash drawer - responsible for daily cash handling
  • manage customer expectations
  • resolve customer concerns
  • retain memberships
  • adhere to Scenthound sanitary and cleaning practices - keep the reception area clean and presentable
  • perform other tasks and duties as assigned by the Scenter Manager

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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