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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $15.00 - $16.50
Work Schedule
Weekend Shifts
Night Shifts
Benefits
employee discount
Job Description
Our establishment is a vibrant resort that prides itself on offering exceptional hospitality and memorable guest experiences. Situated in a lively and welcoming environment, we are dedicated to creating a warm and inviting atmosphere where every visitor feels valued and cared for. We believe that excellent customer service is the cornerstone of our success and continuously strive to provide top-tier amenities backed by a passionate team committed to guest satisfaction. Our resort combines modern conveniences with a friendly ambiance, making it an ideal place to work for individuals passionate about hotel management and customer service.
We are currently se... Show More
We are currently se... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Ability to manage multi-line phone systems
- Proficiency with hotel management software and reservation systems
- Strong communication and interpersonal skills
- Ability to handle stressful situations with professionalism
- Availability to work flexible hours including nights weekends and holidays
Job Qualifications
- Proven experience in hospitality management or hotel front desk operations preferred
- Strong customer service skills with the ability to handle diverse guest needs professionally
- Multilingual or bilingual abilities are highly desirable to serve our diverse clientele effectively
- Familiarity with hotel management systems multi-line phone systems and night audit procedures is a plus
- Excellent communication skills including phone etiquette and guest relations expertise
- Previous hotel experience or resort background is advantageous but not mandatory
- We value enthusiasm and a service-oriented mindset
- Ability to remain energetic organized and attentive during busy shifts including nights and weekends
Job Duties
- Greet guests warmly upon arrival providing a positive first impression of the property
- Manage multi-line phone systems with professionalism answering inquiries and directing calls efficiently
- Check guests in and out swiftly accurately processing reservations and payments using hotel management software
- Handle guest requests complaints and special accommodations with tact and promptness to ensure satisfaction
- Maintain guest records update profiles and assist with room assignments to optimize occupancy
- Support night audit procedures by reconciling daily transactions and preparing reports for management
- Collaborate with housekeeping maintenance and other departments to coordinate guest services and resolve issues promptly
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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