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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $16.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
employee discount
Job Description
Our establishment is a vibrant hotel nestled in the heart of Milwaukee, WI, dedicated to providing guests with exceptional hospitality and memorable experiences. As a key player in the hospitality industry, our hotel prides itself on delivering high-quality guest services, ensuring comfort and satisfaction from the moment guests arrive until their departure. We foster an inclusive and positive working environment where every team member’s contribution is valued and growth opportunities abound. Our property features modern amenities, a welcoming atmosphere, and a commitment to excellence that makes us a preferred destination for travelers seeking both leisure and business accommodations.
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Job Requirements
- Previous experience in hotel management or hospitality management
- Hotel experience is a strong plus
- Bilingual or multilingual skills
- Excellent customer service skills
- Familiarity with front desk operations
- Knowledge of night audit procedures
- Strong communication skills
- Ability to work flexible hours including nights, weekends, and holidays
- Valid driver’s license
- Ability to commute to Milwaukee, WI 53207
Job Qualifications
- Previous experience in hotel management or hospitality management
- Bilingual or multilingual skills
- Excellent customer service skills with a positive attitude
- Familiarity with front desk operations including multi-line phone systems and guest registration software
- Knowledge of night audit procedures and hotel management practices
- Strong communication skills with professional phone etiquette
- Ability to work flexible hours including nights, weekends, and holidays
Job Duties
- Greet guests with a friendly, energetic attitude and assist with check-in and check-out procedures efficiently
- Drive shuttle van to the airport for guests arriving and departing
- Manage multi-line phone systems, answer inquiries promptly, and provide accurate information about hotel amenities and local attractions
- Handle guest requests, resolve issues swiftly, and ensure guest satisfaction through attentive service and personalized attention
- Maintain accurate records of reservations, cancellations, and guest information using hotel management software
- Conduct night audit procedures when scheduled, balancing accounts and preparing reports to ensure financial accuracy overnight
- Uphold professional phone etiquette and communicate clearly with guests, team members, and vendors at all times
- Support guest relations by addressing concerns proactively and creating a welcoming environment that encourages repeat visits
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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