Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $12.93 - $24.29
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401K with company match
company provided life insurance
Tuition Assistance
Paid Time Off
paid holiday time
Travel Discounts
Job Description
OTO Development is an industry-leading hotel development and management company that operates a diverse portfolio of upscale select service, extended stay, and lifestyle hotels across key markets in the United States. Known for its strong partnerships with prominent hospitality brands, OTO Development consistently delivers excellence in guest service, operational performance, and community engagement. The company has been recognized multiple times as Developer of the Year by major brand partners, highlighting its commitment to quality and innovation within the hotel industry. OTO's portfolio includes properties like the Hampton Inn & Suites LAX/El Segundo, located at 888 N Pacific Coast Hwy, El Segundo, CA, which serves guests with exceptional hospitality and modern amenities.
The Front Desk Associate position at the Hampton Inn & Suites LAX/El Segundo is a vital role within the property department, reporting directly to the General Manager. This hourly role offers a competitive pay scale ranging from $12.93 to $24.29 per hour, depending on the state and local market. The position primarily focuses on providing outstanding customer service by assisting guests with the check-in and check-out process and attending to their needs throughout their stay. The role requires proficiency in the hotel's electronic reservation system and other computer programs to maintain an efficient workflow.
In addition to administrative responsibilities, Front Desk Associates handle financial transactions with accuracy and integrity, including credit card and cash payments. The position demands strong interpersonal skills to anticipate guest needs and enhance their overall experience. Team collaboration is crucial to maintaining a hospitable and welcoming environment for all guests, emphasizing the importance of working closely with other hotel staff members. This role is physically demanding and requires standing, sitting, walking, bending, lifting, and squatting for extended periods. Travel requirements are minimal, typically limited to the property and surrounding area. OTO Development offers a comprehensive benefits package, including medical, dental, and vision insurance, 401k with company match, life insurance, tuition assistance, paid time off, paid holidays, travel discounts, and more, ensuring employee well-being and satisfaction.
The Front Desk Associate position at the Hampton Inn & Suites LAX/El Segundo is a vital role within the property department, reporting directly to the General Manager. This hourly role offers a competitive pay scale ranging from $12.93 to $24.29 per hour, depending on the state and local market. The position primarily focuses on providing outstanding customer service by assisting guests with the check-in and check-out process and attending to their needs throughout their stay. The role requires proficiency in the hotel's electronic reservation system and other computer programs to maintain an efficient workflow.
In addition to administrative responsibilities, Front Desk Associates handle financial transactions with accuracy and integrity, including credit card and cash payments. The position demands strong interpersonal skills to anticipate guest needs and enhance their overall experience. Team collaboration is crucial to maintaining a hospitable and welcoming environment for all guests, emphasizing the importance of working closely with other hotel staff members. This role is physically demanding and requires standing, sitting, walking, bending, lifting, and squatting for extended periods. Travel requirements are minimal, typically limited to the property and surrounding area. OTO Development offers a comprehensive benefits package, including medical, dental, and vision insurance, 401k with company match, life insurance, tuition assistance, paid time off, paid holidays, travel discounts, and more, ensuring employee well-being and satisfaction.
Job Requirements
- You love working with people and will go above and beyond for each guests needs
- You work well with others and enjoying working and being part of a team
- You have excellent oral, written, and interpersonal communication skills
- You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests
- Comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time
- Position requires little to no travel outside the property and surrounding area
Job Qualifications
- Excellent oral, written, and interpersonal communication skills
- Ability to work well with others and be part of a team
- Strong problem-solving and guest service abilities
- Previous experience in hospitality or customer service preferred
- High school diploma or equivalent
Job Duties
- Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
- Work proficiently on the hotels electronic reservation system, as well as, other computer programs to ensure a seamless workflow
- Handle all financial matters including credit card and cash transactions securely, accurately, and with the utmost integrity
- Anticipate guests needs and go out of your way to maximize the guest experience
- Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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